Wednesday, August 20, 2014

ServePath Monthly Generator Run - 2014-08-21

ServePath Monthly Generator Run:
Thursday, August 21, 2014 18:00 - 23:00 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
ServePath will be performing our monthly generator run in our US-WEST1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the ServePath Support Center via the portal my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444).

Wednesday, August 13, 2014

ServePath - Network Issue - 2014-08-13 - RESOLVED

ServePath - Network Issue - 2014-08-13 - RESOLVED

Data Center Affected:
US-WEST1

Details:
Some customers have reported networking issues in our US-WEST1 data center. Our Networking Team is currently investigating the issue.  Some customers may experience packet loss.

Time Reported:
2014-08-13 @ 19:15 - 19:40 PDT (UTC-7)

Inquiries:
Customers who have additional questions are requested to contact the ServePath Support Center via the portal  my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444)