Friday, March 28, 2014

ServePath DNS issue reported.

Some customers have reported issues with using our DNS servers.  Our engineering team is investigating the issue.

Inquiries:

Customers who have additional questions are requested to contact the ServePath Support Center via the portal  my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, March 26, 2014

ServePath Network Maintenance - US-WEST - 2014-03-27

ServePath Network Maintenance Window:
Thursday, March 27th, 2014 17:30 – 18:30 PDT (UTC-7)

Customer Impact:
No impact to customers is expected.

Data Center:
US-WEST1

Maintenance Details:
ServePath engineers will be performing network configuration maintenance in the US-WEST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the ServePath Support Center via the portal my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, March 18, 2014

ServePath Annual Generator Maintenance US-WEST - 2014-03-19

ServePath Annual Generator Maintenance:
Wednesday, March 19, 2014 08:00 - 17:00 PDT (UTC-7)
and
Thursday, March 20, 2014 08:00 - 17:00 PDT (UTC-7)

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
US-WEST1

Maintenance Details:
ServePath will be performing a scheduled annual preventive generator maintenance in the US-WEST1 data center to continue to provide consistent, uninterrupted power to our customers.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the ServePath Support Center via the portal my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444)

Sunday, March 2, 2014

365 Main, San Francisco - On Generator - Resolved.


At this time the ServePath data center is back on utility power.  We thank you for your patience during this event.

 
Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal  my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)


Saturday, March 1, 2014

365 Main, San Francisco - On Generators - UPDATE

UPDATE - 5:44PM PST 03/01/2014

The following is a message from Digital Realty - West:

As an update to the Utility Event, the systematic transfer to utility is on-going. The site remains stable on generators and fuel deliveries have been scheduled for this evening and tomorrow morning. We will continue to provide updates as they become available.

Thank you,
Digital Realty Operations Teams

365 Main, San Francisco - On Generators - UPDATE

UPDATE - 07:11AM PST 03/01/2014



The following is a message from Digital Realty - West:


We are actively working to transition each HiTech unit to utility power while maintaining redundancy. Further updates will be provided as we work to successfully restore all units back normal operations. 

Your continued cooperation and patience is greatly appreciated. 


Thank you, 


Digital Realty Operations Teams