Thursday, December 18, 2014

ServePath Network Emergent Maintenance Cloud Links between US-WEST and US-East - 2014-12-18

ServePath Network Maintenance Window:
Thurday, December 12, 2014 03:00 – Ongoing PST (UTC-7)

Customer Impact:
Cloud link users with ServePath.

Data Center:
US-WEST1 and US- East

Maintenance Details:
ServePath engineers are performing network emergent maintenance for the cloud link between  the US-WEST1 data center and US-EAST data center. Please log a case to be notified or check here for further updates.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, December 9, 2014

ServePath Monthly Generator Run - 2014-12-16

ServePath Monthly Generator Run:
Tuesday, December 16 2014 18:00 - 23:00 PST (UTC -8)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
ServePath will be performing our monthly generator run in our US-WEST1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  The monthly generator run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the ServePath Support Center via the portal my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444).

Wednesday, November 19, 2014

ServePath Monthly Generator Run - 2014-11-20

ServePath Monthly Generator Run:
Thursday, November 20 2014 18:00 - 23:00 PST (UTC -8)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
ServePath will be performing our monthly generator run in our US-WEST1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the ServePath Support Center via the portal my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444).

Friday, October 10, 2014

ServePath Annual UPS Maintenance – 2014-10-13

ServePath Annual UPS Maintenance:
Monday, October 13 2014 - Tuesday, October 14 2014
08:00 - 17:00 PDT (UTC -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
ServePath Infrastructure Engineers are performing annual preventive UPS maintenance to ensure consistent, uninterrupted power backup in the US-WEST1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the ServePath Support Center via the portal at my.servepath.com, or by phone (1-877-946-4743 or +1-415-869-7444).

Wednesday, September 17, 2014

ServePath Monthly Generator Run - 2014-09-18

ServePath Monthly Generator Run:
Thursday, September 18, 2014 18:00 - 23:00 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
ServePath will be performing our monthly generator run in our US-WEST1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the ServePath Support Center via the portal my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444).

Wednesday, August 20, 2014

ServePath Monthly Generator Run - 2014-08-21

ServePath Monthly Generator Run:
Thursday, August 21, 2014 18:00 - 23:00 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
ServePath will be performing our monthly generator run in our US-WEST1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the ServePath Support Center via the portal my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444).

Wednesday, August 13, 2014

ServePath - Network Issue - 2014-08-13 - RESOLVED

ServePath - Network Issue - 2014-08-13 - RESOLVED

Data Center Affected:
US-WEST1

Details:
Some customers have reported networking issues in our US-WEST1 data center. Our Networking Team is currently investigating the issue.  Some customers may experience packet loss.

Time Reported:
2014-08-13 @ 19:15 - 19:40 PDT (UTC-7)

Inquiries:
Customers who have additional questions are requested to contact the ServePath Support Center via the portal  my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, July 31, 2014

GoGrid Phone System 2014-7-31 - RESOLVED

We are currently experiencing an outage with our phone system. At this time, we are not able to receive any inbound calls. If you are need of assistance, please log a case.

GoGrid Team

Friday, July 11, 2014

ServePath Quarterly UPS Maintenance - 2014-07-15

ServePath Quarterly UPS Maintenance:
Tuesday, July 15, 2014 - Wednesday, July 16, 2014
08:00 - 17:00 PDT (UTC -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
ServePath Infrastructure Engineers are performing quarterly preventive UPS maintenance to ensure consistent, uninterrupted power backup in US-WEST1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the ServePath Support Center via the portal at my.servepath.com, or by phone (1-877-946-4743 or +1-415-869-7444).

Thursday, July 10, 2014

ServePath UPS Maintenance - 2014-07-14

ServePath UPS Maintenance:
Monday, July 14th, 2014 07:00 - 18:00 PDT (UTC -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
ServePath will be performing UPS maintenance in our US-WEST1 data center.  UPS maintenance is required to ensure consistent, uninterrupted power backup in the US-WEST1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the ServePath Support Center via the portal my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444).

Wednesday, June 4, 2014

ServePath Monthly Generator Run - 2014-06-12

ServePath Monthly Generator Run:
Thursday, June 12, 2014 18:00 - 23:00 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
ServePath will be performing our monthly generator run in our US-WEST1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the ServePath Support Center via the portal my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444).

Saturday, May 10, 2014

ServePath - Network Issue Reported - 2014-5-10-Resolved

Data Center Affected:
US-WEST1,US-EAST1 and EU-WEST

Details:
Some customers have reported networking issues in our US-WEST1,US-EAST1 and EU-WEST data center. Currently, our Networking Team is investigating the issue. Some customers maybe affected on the private network.

Time Reported:
2014-05-10 @ 05:00 PDT (UTC-7)

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal  my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, May 6, 2014

ServePath Monthly Generator Run - 2014-05-08

ServePath Monthly Generator Run:
Thursday, May 8, 2014 18:00 - 23:00 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
ServePath will be performing our monthly generator run in our US-WEST1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the ServePath Support Center via the portal my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444).

Saturday, April 26, 2014

ServePath Network Maintenance - US-WEST - 2014-04-29

ServePath Network Maintenance Window:
Tuesday, April 29, 2014 17:00 – 18:00 PDT (UTC-7)

Customer Impact:
No impact to customers is expected.

Data Center:
US-WEST1

Maintenance Details:
ServePath engineers will be performing network configuration maintenance in the US-WEST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the ServePath Support Center via the portal my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, April 10, 2014

ServePath Monthly Generator Run - 2014-04-10

ServePath Monthly Generator Run:
Thursday, April 10, 2014 18:00 - 23:00 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
ServePath will be performing our monthly generator run in our US-WEST1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the ServePath Support Center via the portal my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444).

Friday, March 28, 2014

ServePath DNS issue reported.

Some customers have reported issues with using our DNS servers.  Our engineering team is investigating the issue.

Inquiries:

Customers who have additional questions are requested to contact the ServePath Support Center via the portal  my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, March 26, 2014

ServePath Network Maintenance - US-WEST - 2014-03-27

ServePath Network Maintenance Window:
Thursday, March 27th, 2014 17:30 – 18:30 PDT (UTC-7)

Customer Impact:
No impact to customers is expected.

Data Center:
US-WEST1

Maintenance Details:
ServePath engineers will be performing network configuration maintenance in the US-WEST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the ServePath Support Center via the portal my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, March 18, 2014

ServePath Annual Generator Maintenance US-WEST - 2014-03-19

ServePath Annual Generator Maintenance:
Wednesday, March 19, 2014 08:00 - 17:00 PDT (UTC-7)
and
Thursday, March 20, 2014 08:00 - 17:00 PDT (UTC-7)

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
US-WEST1

Maintenance Details:
ServePath will be performing a scheduled annual preventive generator maintenance in the US-WEST1 data center to continue to provide consistent, uninterrupted power to our customers.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the ServePath Support Center via the portal my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444)

Sunday, March 2, 2014

365 Main, San Francisco - On Generator - Resolved.


At this time the ServePath data center is back on utility power.  We thank you for your patience during this event.

 
Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal  my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)


Saturday, March 1, 2014

365 Main, San Francisco - On Generators - UPDATE

UPDATE - 5:44PM PST 03/01/2014

The following is a message from Digital Realty - West:

As an update to the Utility Event, the systematic transfer to utility is on-going. The site remains stable on generators and fuel deliveries have been scheduled for this evening and tomorrow morning. We will continue to provide updates as they become available.

Thank you,
Digital Realty Operations Teams

365 Main, San Francisco - On Generators - UPDATE

UPDATE - 07:11AM PST 03/01/2014



The following is a message from Digital Realty - West:


We are actively working to transition each HiTech unit to utility power while maintaining redundancy. Further updates will be provided as we work to successfully restore all units back normal operations. 

Your continued cooperation and patience is greatly appreciated. 


Thank you, 


Digital Realty Operations Teams

Friday, February 28, 2014

365 Main, San Francisco - On Generators - UPDATE

UPDATE - 4:35PM PST




The following is a message from Digital Realty - West:

In the course of the transition to utility, we encountered an issue.
The transfer has been placed on hold until resolved.
We are being methodical in our approach to ensure and maintain redundancy.
The site remains stable on generators.
Fuel tanks are being checked frequently and trucks remain on alert for delivery if needed.
An update will be provided when we resume the transition process.

Thank you,

Digital Realty Operations Teams

365 Main, San Francisco - On Generators, Loss of Redundancy

UPDATE:

As an update to the Utility event, our teams have completed all inspections and testing of the equipment. We will begin the systematic process of transitioning back to utility feed at approximately 3pm PST. We anticipate the transition process to take several hours. We will provide a confirmation notification of the start window immediately before we begin. Your continued cooperation and patience is greatly appreciated.

Thank you,
GoGrid Support



The facility is experiencing utility service issues. By design, the site is currently being supported by the generators. 

Teams are investigating the issue and further details will be provided as soon as it becomes available. 


Thank you,
GoGrid Support

Saturday, February 22, 2014

ServePath - Network Issue Reported - Resolved

Some customers have reported networking disconnection issues in our US-WEST1 data center. Currently, our Networking Team is investigating the issue.

Data Center:
US-WEST1
  
Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal  my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, February 20, 2014

ServePath Generator Run - 2014-02-20

ServePath Monthly Generator Run:
Thursday, February 20, 2014 18:00 - 23:00 PST (GMT -8)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-West1

Maintenance Details:
ServePath will be performing our monthly generator run in our US-West1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the ServePath Support Center via the portal my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444).

Tuesday, February 18, 2014

ServePath - Network Issue Reported - Resolved


Some customers have reported networking disconnection issues in our US-WEST1 data center. Currently, our Networking Team is investigating the issue.

Data Center:
US-WEST1
  
Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal  my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, February 17, 2014

Standard network maintenance for US-WEST, Feb 19th 2014 5:30 PM-6:00 PM (09:30 - 10:00 GMT)

Maintenance Window:

Scheduled Start (PST) 2/19/2014 5:30 PM
Scheduled End (PST) 2/19/2014 6:00 PM

Customer Impact:
Minimal impact expected during this maintenance window.
Customers using NS1 as their primary DNS server may see 5 to 10 second delays in domain lookups during this maintenance window.

Maintenance Details:
We will be performing maintenance on our DNS servers.