Saturday, December 28, 2013

ServePath Portal Case Management Issue - Resolved


Some customers have reported that they are not able to create cases in the customer portal. Our systems team is working to restore this service in a timely manner.
Inquiries:
Customers who have additional questions or current issues are requested to contact the GoGrid Support Center by phone at (1-877-946-4743 or +1-415-869-7444).

Tuesday, December 24, 2013

Servepath Networking Issue Reported - Resolved

Update: The issue with the Servepath Network is now resolved. Customers who have additional questions are requested to contact the Servepath Support Center via the portal my.servepath.com, by phone at (1-877-946-4743 or +1-415-869-7444).

The Servepath network is being investigated for intermittent connectivity issues impacting my.servepath.com, phone and case management access. Customer infrastructure is not impacted.

Tuesday, December 17, 2013

Servepath - Network Issue Reported - 2013-12-17 - Resolved

Update: The Networking team has resolved the issue.

Some customers have reported networking issues in our US-WEST1 data center. Currently, our Networking Team is investigating the issue.

Data Center:
US-WEST1
  
Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal  my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Friday, December 13, 2013

ServePath Network Maintenance US-WEST - 2013-12-16

ServePath Network Maintenance Window:
Monday, December 16, 2013 17:00 – 17:30 PST (UTC/GMT-8)

Customer Impact:
This notice is for advisory purposes only.
No customer impact is expected.

Data Center:
US-WEST1

Maintenance Details:
The ServePath Networking team will be performing network configuration maintenance in the US-WEST1 data center in order to provide for expansion and continued network reliability.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the ServePath Support Center via the portal my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, December 12, 2013

GoGrid Network Maintenance US-East1 - Complete

GoGrid Network Maintenance Window:
Thursday, December 12, 2013 15:00 – 20:00 PST (UTC/GMT -8)

Customer Impact:
This notice is for advisory purposes only.
No impact and no down time is expected.

Data Center:
US-EAST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-EAST1 data center in order to provide for expansion and continued network reliability.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, December 4, 2013

GoGrid Generator Run - 2013-12-05

GoGrid Monthly Generator Run:
Thursday, December 5, 2013 18:00 - 23:00 PST (GMT -8)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-West1

Maintenance Details:
GoGrid will be performing our monthly generator run in our US-West1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444).

Servepath Network Maintenance - 2013-12-11

Servepath Network Maintenance Window:
Wednesday, December 11 @ 17:00-21:00 PST (GMT-8)

Customer Impact:
Some customers will experience  1 – 2 seconds of down time during this maintenance.

Maintenance Details:
Servepath will be performing a routine network maintenance.

Data Center:
US-WEST
Inquiries:

Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal at my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444)

Servepath Network Maintenance US-WEST - 2013-10-04

Servepath Network Maintenance Window:
Wednesday, December 4, 20:00-22:00 PST (GMT-8)

Customer Impact:
The my.servepath.com portal will be unavailable for up to 30 minutes.

Maintenance Details:
Servepath will be performing a routine network maintenance..

Data Center:
US-WEST

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the Servepath Support Center by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, December 3, 2013

Servepath Network Maintenance: US-WEST - 2013-12-03 and 2013-12-04

Servepath Network Maintenance Window:
Tuesday, December 3 @ 17:00-17:30 PST (GMT-8) and Wednesday December 4 @ 17:00-17:30 PST (GMT-8)

Customer Impact:
No customer impact is expected.

Maintenance Details:
Servepath will be performing a routine network maintenance.

Data Center:
US-WEST

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the Servepath Support Center via the portal at my.servepath.com or by phone (1-877-946-4743 or +1-415-869-7444)