Thursday, September 26, 2013

GoGrid Generator Run - 2013-09-26

GoGrid Monthly Generator Run:
Thursday, September 26, 2013 18:00 - 23:59 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-West1

Maintenance Details:
GoGrid will be performing our monthly generator run Thursday, September 26, 2013 in our US-West1 data center.  The expected time on generator should be approximately one hour.  Six hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444).

Friday, September 20, 2013

GoGrid Live Chat Maintenance - 2013-09-22

GoGrid Live Chat Maintenance:
Sunday, Sep 22, 2013  00:00 – 04:00 PDT (GMT-7)

Customer Impact:
During the above time frame, the Live Chat service may be intermittently unavailable for up to 1 hour in total. Customers are requested to use alternate methods, such as phone or case, to contact GoGrid Support during this time.

Maintenance Details:
The GoGrid Live Chat vendor is performance regular maintenance and upgrades to the chat system.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal at my.gogrid.com, or by phone (1-877-946-4743 or +1-415-869-7444).

Thursday, September 5, 2013

GoGrid Network Maintenance US-WEST - 2013-09-12

GoGrid Network Maintenance Window:
Thursday, September 12, 2013 17:00 – 19:00 PDT (UTC/GMT -7)

Customer Impact:
This notice is for advisory purposes only.
No impact and no down time is expected.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing a switch deployment in the US-WEST1 data center in order to provide for expansion and continued network reliability.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444)

Sunday, September 1, 2013

ServePath - Network Issue Reported - Resolved

Update 19:40 PDT (GMT-7): The Networking team has addressed and resolved the issue. If you're still experiencing any issues, please open a case.

Some customers have reported networking issues in our US-WEST1 data center. Currently, our Networking Team is investigating the issue.

Data Center:
US-WEST1
  
Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal  my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)