Thursday, June 20, 2013

ServePath - Email to Case Issue Reported 2013-06-20

Some customers have reported bounced email when replying to the ServePath helpdesk@gogrid.com alias.  The ServePath Systems Team is currently investigating the issue.  This posting will be updated as more inforamtion is available.

If you need to reply immediately to an email query or otherwise need to contact us, please post comments directly into your case.  You may also contact us by phone at 1-877-946-4743 or +1-415-869-7444.

Resolved:  @09:37 PDT - The issue has been resolved.  Email to helpdesk@gogrid.com is being correctly posted to cases.