Monday, February 11, 2013

GoGrid Case Management System Maintenance – 2013-02-16

Case Management System Maintenance Window:
Saturday, February 16, 2013 19:00 - 23:00 PST (GMT-8)
Customer Impact:
Customers will be unable to view or create new tickets in their support portal. Support agents will be unable to respond to emails sent to existing tickets until after the maintenance is completed. During the maintenance, please contact Support via phone or chat if you need any assistance.
Maintenance Details:
Our CRM partner is performing routine maintenance.
Inquiries: Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.servepath.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone

Sunday, February 10, 2013

Servepath Portal Issue - 2013-02-10

Some customers have reported having problems viewing cases on their myservepath.com portal. This is a known and it is currently being looked in to by our systems engineering team.  If you need to get status on a current case or open a new case please feel free to contact us using Online Chat or by phone @ (1-877-946-4743 or +1-415-869-7444)