Friday, January 18, 2013

GoGrid Case Management System Maintenance – 2013-01-19

Case Management System Maintenance Window:
Saturday, January 19, 2012 21:00 - 22:00 PST (GMT-8)

Customer Impact:
Customers will be unable to view or create new tickets in their support portal. Support agents will be unable to respond to emails sent to existing tickets until after the maintenance is completed. During the maintenance, please contact Support via phone or chat if you need any assistance.

Maintenance Details:
Our CRM partner is performing routine maintenance.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.servepath.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone

Tuesday, January 15, 2013

GoGrid Generator Run - 2013-01-23

GoGrid Monthly Generator Run:
Wednesday, January 23, 2013 19:00 - 23:59 PST (GMT-8)

Customer Impact:
This notice is for advisory purposes only.  Customers should not experience any issues.

Data Center:
US-West1

Maintenance Details:
GoGrid will be performing our monthly generator run Wednesday, January 23, 2013 in our US-West1 data center.  The expected time on generator should be approximately one hour, however we need a 5 hour maintenance to ensure we are covered during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Quarterly UPS Maintenance - 2013-01-22


GoGrid Quarterly UPS Maintenance:
Tuesday, January 22, 2013 08:00 - 17:00 PST (GMT-8)
Wednesday, January 23, 2013 08:00 - 17:00 PST (GMT-8)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Centers:
US-West1

Maintenance Details:
GoGrid Infrastructure Engineers are performing quarterly preventive UPS maintenance to ensure consistent, uninterrupted power backup in US-West1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.servepath.com or by phone (1-877-946-4743 or +1-415-869-7444).

Thursday, January 3, 2013

GoGrid UPS/Data Center Maintenance


UPS Maintenance
Monday, January 7, 2013 07:00 - 18:00 PST (GMT-8)

Data Center Cleaning
Monday, January 7, 2013 08:00 - 17:00 PST (GMT-8)
Tuesday, January 8, 2013 08:00 - 17:00 PST (GMT-8)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Centers:
US-West1

Maintenance Details:
GoGrid Infrastructure Engineers are performing scheduled UPS maintenance to ensure consistent, uninterrupted power backup in US-West1 data center.  Mainframe Environment technicians are performing scheduled data center cleaning in US-West1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.servepath.com or by phone (1-877-946-4743 or +1-415-869-7444).

Sincerely,
GoGrid Support Team