Wednesday, June 27, 2012

Resolved - Network Connectivity Issues Reported

This issue has been resolved.

The GoGrid Network Team is investigating reports of public network connectivity problems. Please open a Support case to report any issues with your infrastructure.

Tuesday, June 19, 2012

Case Email Maintenance - Update: Complete

Hello, the email portion of our CRM is in a maintenance at the moment. However, live chat, phone, and new case creation from the portal are all available. Cases can be updated using any of those methods.

GoGrid Support
Toll Free US & Canada: 1(877) 946-4743
Worldwide: +1(415) 869-7444

GoGrid Data Center Maintenance – 2012-06-20

GoGrid Data Center Maintenance Window:
Wednesday, June 20, 2012 09:30 - 18:00 PDT (GMT-7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected. This notice is for advisory purposes only.

Data Center:
US-WEST1

Maintenance Details:
Our vendor will be onsite to perform a calibration on a PDU that feeds the US-WEST1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal (my.servepath.com) or by phone (1-877-946-4743 or +1-415-869-7444).

Monday, June 11, 2012

GoGrid Generator Run – 2012-07-12

GoGrid Monthly Generator Run:
Thursday, July 12, 2012 19:00 - 23:59 PDT (GMT-7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West1

Maintenance Details:
GoGrid will be performing our quarterly generator run Thursday, July 12, 2012 in our US-West1 data center. The expected time on generator should be approximately one hour, however we need a 5 hour maintenance to ensure we are covered during the duration. Quarterly Generator Run are required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Quarterly UPS Maintenance – 2012-07-09

GoGrid Quarterly UPS Maintenance:
Monday, July 9, 2012 08:00 - 17:00 PDT (GMT-7)
and
Tuesday, July 10, 2012 08:00 - 17:00 PDT (GMT-7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West1

Maintenance Details:
The GoGrid UPS vendor will be performing a scheduled quarterly preventive UPS maintenance in our US-West1 data center to continue to provide consistent, uninterrupted power to our customers.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, June 7, 2012

GoGrid DNS Maintenance – 2012-06-09

GoGrid DNS Maintenance Window:
Saturday, June 9, 2012 20:00 - 20:15 PDT (GMT-7)

Customer Impact:
No downtime is expected for DNS services. Customers may notice a minor delay in DNS response times.

Data Center:
US-WEST1, US-EAST1, EU-WEST1

Maintenance Details:
The Systems team is performing an update to the DNS servers in the US-WEST1, US-EAST1, and EU-WEST1 data centers.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.servepath.com or by phone (1-877-946-4743 or +1-415-869-7444).