Friday, April 27, 2012

Public Network Packet Loss - Resolved


The GoGrid Networking Team  is currently working on resolving customer packet loss with an identified pair of core routers as well as with upstream providers.

Update - The Networking Team is continuing to work to resolve the issue impacting a portion of GoGrid customers and is investigating the root cause with upstream providers.

Update 2 - Working with our upstream providers, the Networking Team has identified a significant amount of inbound traffic typically characteristic of a denial of service attack and is taking action to remedy.

Update 3 - After taking action, network activity has returned back to normal. The Networking Team will continue to monitor the situation with our upstream providers.

Wednesday, April 25, 2012

Problems Accessing Saved Images - Resolved

Due to maintenance on our Cloud Storage clusters in the EU-West (AMS) and US-East (IAD) data centers – virtual machine images you have saved there are temporarily not visible via the portal.  This will restrict your ability to add a new Virtual Machine based specifically off of those saved images until we restore that function in the GoGrid Portal.  We anticipate this maintenance to be complete in roughly 12 hours of this posting.  This does not affect any other VM, network or storage service nor does this apply to the US-West (SFO) data center.  We sincerely apologize for any inconvenience.

GoGrid Data Center Maintenance

GoGrid Data Center Maintenance Window:
Tuesday, May 1, 2012 07:00 - 15:00 PDT (GMT-7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-WEST-1

Maintenance Details:
Annual Generator Run required to ensure contingent power.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.servepath.com or by phone (1-877-946-4743 or +1-415-869-7444).

Wednesday, April 11, 2012

GoGrid Network Maintenance - Completed


Please review the following information for scheduled maintenance details:

GoGrid Network Maintenance Window:
Monday, April 16, 2012 18:00 - 20:00 PDT (GMT-7)

Customer Impact:
Notice only for US-West-1 Servepath/Coloserve customers. Expected customer impact is a 30-60 second interruption or degradation in private networking service. A maximum interruption of 10 minutes may occur during this maintenance window. Services that require private switching such as NAS, SAN, Firewalls, Cloud Connect, Managed Backup and intra-server communication will be impacted based on their deployment.

Data Center:
US-West-1

Maintenance Details:
The GoGrid Networking Team is performing an upgrade to the US-West-1 private network infrastructure by adding additional switch ports to increase physical link redundancy.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.servepath.com) or by phone (1-877-946-4743 or 1-415-869-7444).