Wednesday, February 29, 2012

Network Access - Resolved

A few customers reported some of their servers are inaccessible. Our Network team has isolated it to a single switch have since restored access. Contact Support if you have any questions.

Tuesday, February 21, 2012

GoGrid Network Maintenance

Please review the following information for scheduled maintenance details:

GoGrid Datacenter Maintenance Window:

Tuesday, February 28 08:00 - 18:00 PST (GMT-8) and Wednesday, February 29 08:00 - 18:00 PST (GMT-8)

Customer Impact:

There should be no impact to the power in the facility and no down time is expected.

This notice is for advisory purposes only.

Data Center:

US-West-1

Maintenance Details:

GoGrid will be performing a scheduled infrared scanning of all the US-West-1 data center power equipment and electrical panels on February 28 and 29, 2012. During the maintenance, our vendor will carefully remove panels from each piece of equipment, the internal parts will be infrared scanned to locate any unusual hot spots, and then the vendor will carefully re-install the panel.

Inquiries:

Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal or by phone (1-877-946-4743 or +1-415-869-7444). For the latest details on GoGrid systems & data center status, please visit our status blog: http://www.gogridstatus.com

Sincerely,

GoGrid Support Team

Toll-Free 1-877-946-4743

International +1-415-869-7444

Monday, February 20, 2012

Network Issue - U.S. West Coast. - Resolved

Some customers have reported a network issue with packet loss/latency. Currently, we are investigating with our upstream provider to resolve the issue. Please log a case to be notified or check here for further updates.

Tuesday, February 14, 2012

ServePath - Network Issues reported - Resolved

The issue with the network packet loss has been resolved. Please contact the GoGrid Support Center if you experience any problems..

Tuesday, February 7, 2012

Firewall Issue - Resolved

Some users have reported an issue with accessing servers behind their firewall in our U.S. West data center. Our Engineering team is currently investigating. Please log a case to be notified or check here for further updates.

Update: @ 11:25 AM PST Feb 7 - Our Engineering team reports the issue has reoccurred and is researching the problem.

Update: @ 1:00 PM PST Feb 7 - Network Engineers have marked the device as stable and are working with our vendors for more information and to ensure this does not happen again.

Update: @ 01:36 AM PST Feb 8 - The issue has reoccurred and out Network Engineering team is investigating.

Update: @ 06:42 AM PST Feb 8 - The Network Engineering team reports that the issue has been resolved. The firewall is now stable.

Update: @ 1:21 PM PST Feb 8 - We are again seeing this issue and we are working on a resolution.

Update: @ 1:40 PM PST Feb 8 - The issue has been resolved.

Saturday, February 4, 2012

Emergency SAN Maintenance - Completed

Systems Engineers have been alerted to a connectivity issue with the SAN service and are working promptly to resolve it. During the course of this emergency maintenance the SAN will be intermittently unavailable. We will update this post once the maintenance has been completed.