Sunday, December 30, 2012

Some ServePath Customers Reported Packet Loss between 15:15pm - 15:30pm PST

Some ServePath customers reported experiencing packet loss between 15:15pm and 15:30pm on 12/30/2012.  Our Networking team is investigating this incident.

Saturday, December 29, 2012

ServePath–Networking Issues Resolved
Some people may be experiencing some packet loss. We are currently investigating. Please feel free to open a case if you are having networking issues or call our support team.
GoGrid Support Team
ServePath–Networking Issues
Some people may be experiencing some packet loss. We are currently investigating. Please feel free to open a case if you are having networking issues or call our support team.
GoGrid Support Team

Tuesday, December 25, 2012

ServePath–Networking Issues Resolved

Some people may be experiencing some packet loss. We are currently investigating. Please feel free to open a case if you are having networking issues or call our support team.
GoGrid Support Team

Wednesday, November 28, 2012

Parking garage closure 2012-11-30 to 2012-12-01


As part of continued improvement efforts at 360 Spear, building maintenance will be pressure washing and repainting the parking stripes over this coming weekend.  This work is scheduled to start at 7pm this Friday November 30th and end at approximately 2pm on Saturday December 1st.  During this window the garage area at 360 Spear will be unavailable.  We apologize for any inconvenience.

We thank you in advance for your cooperation in this matter.  If you have any questions,  please do not hesitate to contact the GoGrid Support Team via the portal at my.servepath.com or by phone (1-877-946-4743 or +1-415-869-7444).

Tuesday, October 30, 2012

Storm Sandy Update

GoGrid continues to closely monitor the effect of Storm Sandy on business and daily life in the Eastern United States. Our sincerest thoughts and good wishes go out to everyone affected by this devastating storm.

The GoGrid Data Center in Ashburn, VA, was fully prepared for the event, ensuring that our employees remain safe, our facilities secure, and our communications consistent. Our network providers and data-center operators have topped off generator fuel tanks and make-up water tanks and stored multiple days of fuel on-site. The data center is under normal operations, which includes stable utility power and no signs of any water damage. If a building needs to shift to emergency generators, provisions for the delivery of additional fuel are in place.

We’ve also received updates from Zayo (formerly known as AboveNet), one of the many network providers for all 3 of our data center locations. Zayo has reported multiple fiber cuts and service interruption in the Pennsylvania, New Jersey, and New York regions, where they’re currently running on generator backup. Our ongoing monitoring has not shown interruptions or degradation of service on any of our networks at this time; however, we continue to actively monitor the situation.

We encourage you to contact the GoGrid Support Team via the portal at my.servepath.com or by phone (1-877-946-4743 or +1-415-869-7444) with any questions.

Please be safe!

Regards,
The GoGrid Team

Thursday, October 25, 2012

GoGrid Annual UPS Maintenance – 2012-11-05

Please review the following information for scheduled maintenance details

GoGrid Annual UPS Maintenance:
Monday, November 5, 2012 08:00 - 18:00 PDT (GMT-7)
and
Tuesday, November 6, 2012 08:00 - 18:00 PDT (GMT-7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only

Data Center:
US-West1

Maintenance Details:
The GoGrid UPS vendor will be performing a scheduled annual preventive UPS maintenance in our US-West1 data center to continue to provide consistent, uninterrupted power to our customers.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, October 16, 2012

GoGrid – Networking Issues Reported 2012-10-16 - RESOLVED

Customers in the US-West1 data center have reported public network connectivity issues. The GoGrid Networking Team is currently investigating the issue. This posting will be updated as more information is available .
Update1: @11:40 AM PDT - Some customers have reported that the public networking issues have subsided. The Networking Team is still investigating the cause.
Update2: @ 13:38 PDT - No new issues have been reported. The Networking team is currently performing a root cause analysis.
Update3:@16:38 PDT - The Networking issue has been stabilized.  Customers that opened a case will be sent an RFO.

Sunday, September 30, 2012

GoGrid Internal Email Maintenance

GoGrid Internal Email Maintenance:

GoGrid is currently undergoing maintenance on our internal email.  During this period you will not be able to reply by email to currently open support tickets. If you need to reply to our email, please update the comments section of your open case.

Saturday, September 15, 2012

Upstream Network Latency - Resolved

A few customers reported latency accessing the Servepath portal. The issue has been resolved, if you are still experiencing problems please open a case with Support.

Wednesday, September 5, 2012

GoGrid Network Switch Issue–2012-09-05 - Resolved


Some customers connected to a specific switch experienced a momentary network interruption in the US-West-1 data center. The Network Team resolved the issue with little customer impact. Please contact our Support Center if you experienced this issue and would like further details.

Wednesday, August 1, 2012

GoGrid – Network Issues Reported 2012-08-01 - Resolved

Network connectivity was briefly interrupted by a large attack in the US-West-1 data center. The GoGrid Networking Team quickly mitigated the traffic source and restored connectivity to all US-West-1 customers.

Update1 @ 17:25 PDT – The Networking Team is investigating continued network issues and network connectivity loss for some customers

Resolved @ 17:50 PDT – The issue with network connectivity has been confirmed as resolved. Please contact GoGrid Support if you have any other issues or questions.

Saturday, July 21, 2012

Private Networking Issues – Resolved

Issue has been resolved

Some customers are experiencing private connectivity issues. If you are experiencing issues on your network, please create a case in your customer portal.

GoGrid Support

Wednesday, June 27, 2012

Resolved - Network Connectivity Issues Reported

This issue has been resolved.

The GoGrid Network Team is investigating reports of public network connectivity problems. Please open a Support case to report any issues with your infrastructure.

Tuesday, June 19, 2012

Case Email Maintenance - Update: Complete

Hello, the email portion of our CRM is in a maintenance at the moment. However, live chat, phone, and new case creation from the portal are all available. Cases can be updated using any of those methods.

GoGrid Support
Toll Free US & Canada: 1(877) 946-4743
Worldwide: +1(415) 869-7444

GoGrid Data Center Maintenance – 2012-06-20

GoGrid Data Center Maintenance Window:
Wednesday, June 20, 2012 09:30 - 18:00 PDT (GMT-7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected. This notice is for advisory purposes only.

Data Center:
US-WEST1

Maintenance Details:
Our vendor will be onsite to perform a calibration on a PDU that feeds the US-WEST1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal (my.servepath.com) or by phone (1-877-946-4743 or +1-415-869-7444).

Monday, June 11, 2012

GoGrid Generator Run – 2012-07-12

GoGrid Monthly Generator Run:
Thursday, July 12, 2012 19:00 - 23:59 PDT (GMT-7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West1

Maintenance Details:
GoGrid will be performing our quarterly generator run Thursday, July 12, 2012 in our US-West1 data center. The expected time on generator should be approximately one hour, however we need a 5 hour maintenance to ensure we are covered during the duration. Quarterly Generator Run are required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Quarterly UPS Maintenance – 2012-07-09

GoGrid Quarterly UPS Maintenance:
Monday, July 9, 2012 08:00 - 17:00 PDT (GMT-7)
and
Tuesday, July 10, 2012 08:00 - 17:00 PDT (GMT-7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West1

Maintenance Details:
The GoGrid UPS vendor will be performing a scheduled quarterly preventive UPS maintenance in our US-West1 data center to continue to provide consistent, uninterrupted power to our customers.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.servepath.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, June 7, 2012

GoGrid DNS Maintenance – 2012-06-09

GoGrid DNS Maintenance Window:
Saturday, June 9, 2012 20:00 - 20:15 PDT (GMT-7)

Customer Impact:
No downtime is expected for DNS services. Customers may notice a minor delay in DNS response times.

Data Center:
US-WEST1, US-EAST1, EU-WEST1

Maintenance Details:
The Systems team is performing an update to the DNS servers in the US-WEST1, US-EAST1, and EU-WEST1 data centers.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.servepath.com or by phone (1-877-946-4743 or +1-415-869-7444).

Monday, May 21, 2012

Important Update - GoGrid DNS Service

GoGrid is in the process of updating our DNS platform to a more robust and reliable infrastructure. A few important customer-impacting events must occur for the migration to succeed. Please read this entire notice for the event details.

1) Monday, May 28, 2012 20:00 to Tuesday, May 29, 2012 08:00 PDT (GMT-7)
Changes to the GoGrid DNS system will be placed on hold during this time. All requests received after 20:00 PDT will be completed after the maintenance window.
2) Customers who use GoGrid as a secondary or slave NS provider need to update their settings to allow zone transfers to additional servers. GoGrid won't function properly as a slave or backup if these changes aren't made by May 29,2012.

Here is the new list of servers to allow zone transfers to:
216.93.160.11
72.13.32.98
72.13.32.99
69.58.186.98
69.58.186.99

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal (my.gogrid.com or my.servepath.com) or by phone (1-877-946-4743 or +1-415-869-7444).

Thursday, May 10, 2012

GoGrid Data Center Maintenance

GoGrid Data Center Maintenance Window:
Tuesday, May 15, 2012 09:00 - 19:00 PDT (GMT-7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-WEST-1

Maintenance Details:
Our UPS vendor will be onsite to replace capacitors on one of the UPS that feeds the US-WEST1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal (my.gogrid.com or my.servepath.com) or by phone (1-877-946-4743 or +1-415-869-7444).

Friday, April 27, 2012

Public Network Packet Loss - Resolved


The GoGrid Networking Team  is currently working on resolving customer packet loss with an identified pair of core routers as well as with upstream providers.

Update - The Networking Team is continuing to work to resolve the issue impacting a portion of GoGrid customers and is investigating the root cause with upstream providers.

Update 2 - Working with our upstream providers, the Networking Team has identified a significant amount of inbound traffic typically characteristic of a denial of service attack and is taking action to remedy.

Update 3 - After taking action, network activity has returned back to normal. The Networking Team will continue to monitor the situation with our upstream providers.

Wednesday, April 25, 2012

Problems Accessing Saved Images - Resolved

Due to maintenance on our Cloud Storage clusters in the EU-West (AMS) and US-East (IAD) data centers – virtual machine images you have saved there are temporarily not visible via the portal.  This will restrict your ability to add a new Virtual Machine based specifically off of those saved images until we restore that function in the GoGrid Portal.  We anticipate this maintenance to be complete in roughly 12 hours of this posting.  This does not affect any other VM, network or storage service nor does this apply to the US-West (SFO) data center.  We sincerely apologize for any inconvenience.

GoGrid Data Center Maintenance

GoGrid Data Center Maintenance Window:
Tuesday, May 1, 2012 07:00 - 15:00 PDT (GMT-7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-WEST-1

Maintenance Details:
Annual Generator Run required to ensure contingent power.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.servepath.com or by phone (1-877-946-4743 or +1-415-869-7444).

Wednesday, April 11, 2012

GoGrid Network Maintenance - Completed


Please review the following information for scheduled maintenance details:

GoGrid Network Maintenance Window:
Monday, April 16, 2012 18:00 - 20:00 PDT (GMT-7)

Customer Impact:
Notice only for US-West-1 Servepath/Coloserve customers. Expected customer impact is a 30-60 second interruption or degradation in private networking service. A maximum interruption of 10 minutes may occur during this maintenance window. Services that require private switching such as NAS, SAN, Firewalls, Cloud Connect, Managed Backup and intra-server communication will be impacted based on their deployment.

Data Center:
US-West-1

Maintenance Details:
The GoGrid Networking Team is performing an upgrade to the US-West-1 private network infrastructure by adding additional switch ports to increase physical link redundancy.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.servepath.com) or by phone (1-877-946-4743 or 1-415-869-7444).

Thursday, March 22, 2012

GoGrid – Important Windows Security Notification

At GoGrid, we’re constantly striving to keep our customers’ infrastructure secure and up-to-date. That’s why our team has issued an advisory for all GoGrid customers to update their Windows servers for the vulnerability recently announced by Microsoft related to the Remote Desktop Protocol (RDP).

The vulnerability affects all versions of Windows operating systems and may allow an un-patched system to be exploited. Therefore, we strongly recommend that all customers with Windows platforms patch their systems as soon as possible.

You can find Microsoft instructions to mitigate the risk here:

http://technet.microsoft.com/en-us/security/bulletin/ms12-020

Customers with Microsoft Windows servers that want to enable automated Microsoft updates read the following information:

http://windows.microsoft.com/en-US/windows/help/windows-update

http://support.microsoft.com/kb/294871

GoGrid also suggests that as a security precaution, customers should limit their RDP connections via TCP port 3389 to only selected dedicated IPs as your first line of defense against such exploits.

Sincerely,

GoGrid Support

Toll-Free 1-877-946-4743 

International +1-415-869-7444

Friday, March 16, 2012

GoGrid Maintenance Notice

Please review the following information for scheduled maintenance details:

GoGrid Datacenter Maintenance Window:
Thursday, April 19 2012 19:00 - 23:59m PDT (GMT -7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West-1

Maintenance Details:
The expected time on generator should be approximately 5 hours.
Monthly Generator Run (test) required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal or by phone (1-877-946-4743 or +1-415-869-7444).

Sincerely,

GoGrid Data Center Team

GoGrid Maintenance Notice

Please review the following information for scheduled maintenance details:

GoGrid Datacenter Maintenance Window:
Monday, April 2 2012 8:00 - 17:00 PDT (GMT -7)
Tuesday, April 3 2012 8:00 - 17:00 PDT (GMT -7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West-1

Maintenance Details:
There will be a quarterly preventive maintenance will be performed on UPS 1, 2, 3 and 4
UPS maintenance is required to continue to provide consistent, uninterrupted power to our customers

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal or by phone (1-877-946-4743 or +1-415-869-7444).

Sincerely,

GoGrid Data Center Team

GoGrid Maintenance Notice

Please review the following information for scheduled maintenance details:

GoGrid Datacenter Maintenance Window:
Monday, April 2 2012 8:00 - 17:00 PDT (GMT -7)
Tuesday, April 3 2012 8:00 - 17:00 PDT (GMT -7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West-1

Maintenance Details:
There will be a quarterly preventive maintenance will be performed on UPS 1, 2, 3 and 4
UPS maintenance is required to continue to provide consistent, uninterrupted power to our customers

Sincerely,

GoGrid Data Center Team

GoGrid Maintenance Notice

Please review the following information for scheduled maintenance details:

GoGrid Datacenter Maintenance Window:
Tuesday, March 20 2012 8:00 - 17:00 PDT (GMT -7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West-1

Maintenance Details:
Maintenance will be performed on our main electrical panels to balance the power between the main electrical feeds. There is no expected downtime.

Sincerely,

GoGrid Data Center Team

Monday, March 12, 2012

Network Issue - U.S. West Coast - Resolved.


Some customers are reporting a network outage and are not able to reach their servers. Currently, our Networking Team is investigating the issue. Please log a case to be notified or check here for further updates.

Update1: @23:50 PDT - Some customers report continued related networking issues.  Our Networking Team is continuing to their investigation.

Update2: @02:00 PDT - The Networking team has reported this issue should be resolved. Please contact the GoGrid Support Center if you are still experiencing any networking issues.

Thursday, March 8, 2012

GoGrid Network Maintenance

Please review the following information for scheduled maintenance details:

GoGrid Network Maintenance Window:

Monday, March 12, 2012 18:00 - 20:00 PDT (GMT-7)

Customer Impact:

Notice only for US-West-1 Servepath / Coloserve customers. Customers will experience a 30-60 second interruption or degradation in private networking service during this maintenance window. Services that require private switching such as NAS, SAN, Firewalls, cloud connect, Managed Backup and intra server communication will be impacted based on their deployment.

Data Center:

US-West-1

Maintenance Details:

The GoGrid Networking Team is performing an upgrade to the US-West-1 private network infrastructure by adding additional switch ports to increase physical link redundancy.

Inquiries:

Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.servepath.com) or by phone (1-877-946-4743 or 1-415-869-7444).

Thursday, March 1, 2012

GoGrid Datacenter Maintenance

Please review the following maintenance notification:

Thursday, March 1 10:30 - 16:00 PST (GMT-8)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West-1

Maintenance Details:
GoGrid will be performing an Electrical Panel inspection in the US-West-1 data center. During this maintenance a technician will inspect and retrieve readings of main electrical panel feeding UPS 2 and 4. This is a precautionary notice. No interruption in service is expected.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal or by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, February 29, 2012

Network Access - Resolved

A few customers reported some of their servers are inaccessible. Our Network team has isolated it to a single switch have since restored access. Contact Support if you have any questions.

Tuesday, February 21, 2012

GoGrid Network Maintenance

Please review the following information for scheduled maintenance details:

GoGrid Datacenter Maintenance Window:

Tuesday, February 28 08:00 - 18:00 PST (GMT-8) and Wednesday, February 29 08:00 - 18:00 PST (GMT-8)

Customer Impact:

There should be no impact to the power in the facility and no down time is expected.

This notice is for advisory purposes only.

Data Center:

US-West-1

Maintenance Details:

GoGrid will be performing a scheduled infrared scanning of all the US-West-1 data center power equipment and electrical panels on February 28 and 29, 2012. During the maintenance, our vendor will carefully remove panels from each piece of equipment, the internal parts will be infrared scanned to locate any unusual hot spots, and then the vendor will carefully re-install the panel.

Inquiries:

Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal or by phone (1-877-946-4743 or +1-415-869-7444). For the latest details on GoGrid systems & data center status, please visit our status blog: http://www.gogridstatus.com

Sincerely,

GoGrid Support Team

Toll-Free 1-877-946-4743

International +1-415-869-7444

Monday, February 20, 2012

Network Issue - U.S. West Coast. - Resolved

Some customers have reported a network issue with packet loss/latency. Currently, we are investigating with our upstream provider to resolve the issue. Please log a case to be notified or check here for further updates.

Tuesday, February 14, 2012

ServePath - Network Issues reported - Resolved

The issue with the network packet loss has been resolved. Please contact the GoGrid Support Center if you experience any problems..

Tuesday, February 7, 2012

Firewall Issue - Resolved

Some users have reported an issue with accessing servers behind their firewall in our U.S. West data center. Our Engineering team is currently investigating. Please log a case to be notified or check here for further updates.

Update: @ 11:25 AM PST Feb 7 - Our Engineering team reports the issue has reoccurred and is researching the problem.

Update: @ 1:00 PM PST Feb 7 - Network Engineers have marked the device as stable and are working with our vendors for more information and to ensure this does not happen again.

Update: @ 01:36 AM PST Feb 8 - The issue has reoccurred and out Network Engineering team is investigating.

Update: @ 06:42 AM PST Feb 8 - The Network Engineering team reports that the issue has been resolved. The firewall is now stable.

Update: @ 1:21 PM PST Feb 8 - We are again seeing this issue and we are working on a resolution.

Update: @ 1:40 PM PST Feb 8 - The issue has been resolved.

Saturday, February 4, 2012

Emergency SAN Maintenance - Completed

Systems Engineers have been alerted to a connectivity issue with the SAN service and are working promptly to resolve it. During the course of this emergency maintenance the SAN will be intermittently unavailable. We will update this post once the maintenance has been completed.

Friday, January 20, 2012

GoGrid – Case Management System Maintenance

 

Maintenance Window:
Saturday, January 21st 2012 21:00 – 22:00 PST (GMT –8)

Customer Impact:
Customers will be unable to view or create new tickets in their support portal. Support agents will be unable to respond to emails sent to existing tickets until after the maintenance is completed.

During the maintenance, please contact Support via phone or chat if you need any assistance.

Maintenance Details:
Our CRM partner is performing routine maintenance.

Inquiries:
If there are any additional questions before or following the maintenance, please direct them to the GoGrid Support Center via the portal https://my.servepath.com or by phone at 877-946-4743 or +1-415-869-7444.

Sincerely,
The GoGrid Support Team

Thursday, January 19, 2012

ServePath - Manage Backup Portal - Resolved

Some customer are reporting that they cannot view their manage backup from the ServePath portal. We are currently investigating this issue and we will update you soon.

Update: The GoGrid Systems team has resolved the problem as of 11:45 AM PST. 

Wednesday, January 11, 2012

Maintenance Notification - Wednesday, January 18th


Please review the following information for the GoGrid Scheduled Maintenance

Wednesday, January 18th, 2012 18:00 - 21:00 PST (GMT-8)

Customer Impact:

All brand portals and websites, including the GoGrid API, will be unavailable for up to 20 minutes while we upgrade our network infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or cloud storage during this time.

Maintenance Details:

GoGrid is performing an internal network update. During the maintenance customers will be unable to access portals, sign up for new accounts, and GoGrid corporate websites.  Support personnel will have limited account and tools access during the maintenance.

Inquiries:

Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal ( https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone.

Sincerely,

The GoGrid Team