Saturday, May 7, 2011

Network Latency Issues - Update

The network latency issue has returned.  Our networking team is currently working to mitigate the problem.  Please watch this page or contact Support at 866-321-7284 (International +1-415-869-7000) for further updates.

Also, please note that our support case system is currently down for maintenance; we cannot receive new cases or updates to existing cases.  Please call us at the numbers above or use the live support chat on the portal to report any new issues or update us concerning existing ones.

Update: Our support system is back online as of 23:00 PDT.

Update: The latency issue has been mitigated.  Please contact Support if you experience further network issues.