Monday, February 28, 2011

ServePath – Case Management System Unavailable -Resolved

Our external CRM is currently experiencing connectivity issues.

Customers and Support are unable to open or view tickets at this time.

The problem has been reported and we currently do not have an ETR.

Please contact ServePath Support by calling +1(415)869-7000 if you need immediate assistance.

Update: At 15:05 PST, the issue with the CRM has been resolved

Wednesday, February 23, 2011

ServePath – Network Issue Update - Resolved

The Data Center Team has corrected the network problem at this time.

If you are having any network problems, please contact ServePath Support by opening a case via https://my.servepath.com or calling +1(415) 869-7444.
Our Data Center Team has reported a network problem affecting a small number of ServePath customers. They are working to resolve the problem at this time.

If you are having any network problems, please contact ServePath Support by opening a case via https://my.servepath.com or calling +1(415) 869-7444.

Tuesday, February 22, 2011

ServePath – Network Issue Update - Resolved

The network team is currently in the process of replacing and configuring a switch to resolve this issue. You will be updated via email as soon as that is completed. Support can work with you if further assistance is needed to restore connectivity.

If you are having any network problems, please contact ServePath Support by opening a case via https://my.servepath.com or calling +1(415) 869-7000 option 2.

Private Network Issues Reported

Some customers recently reported private network connectivity issues.

Our Networking Team is currently investigating the problem.

If you are having any network problems, please contact ServePath Support by opening a case via https://my.servepath.com or calling +1(415) 869-7444.