Tuesday, December 20, 2011

Network Issue. - Resolved.

Some users have reported an issue with packet latency. Our Engineering team is currently investigating. Please log a case to be notified or check here for further updates.

Tuesday, November 15, 2011

Resolved - UPS Outage.

This is a preliminary cautionary post as currently no customers are experiencing downtime. One of our internal UPS systems is in an alarm state. Currently our UPS vendor is in route to troubleshoot the system. We are in an emergency maintenance window, however no downtime is expected. Please check back here for further updates.

Monday, October 24, 2011

Resolved - Network Issue.

Some users have reported an issue with connectivity to their servers. Our engineering team is currently investigating. Please log a case to be notified or check here for further updates.

Tuesday, October 18, 2011

Resolved - Load Balancer

Some customers had reported connectivity issues with their websites. Our Networking Team investigated and resolved the issue.

Thursday, September 22, 2011

Resolved - Maintenance Notification – October

Please review the following information for scheduled maintenance details:

UPS Maintenance:

Monday, Oct 10th, 8:00 AM - 5:00 PM PDT (GMT-7) 
Tuesday, Oct 11th 5:00 AM - 5:00 PM PDT (GMT-7)

Customer Impact:

There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Maintenance Details:

The maintenance schedule will be completed in 2 phases.

Monday Oct 10th  - Preventive Maintenance performed on UPS 1 and 2.
Tuesday Oct 10th  - Preventive Maintenance performed on UPS 3 and 4.

---------------------------------------------------------------

Generator Run:

Thursday, Oct 20th 7:00 PM - Friday, Oct 21st 6:00 AM PDT (GMT-7)

Customer Impact:

There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Maintenance Details:

We will also be performing our quarterly generator run Thursday, Oct 20th, 2011 from 7:00 pm PDT to 6:00 am PDT Oct 21st, the expected time on generator should be approximately 11 hour.

Quarterly Generator Run (test) required to ensure contingent power in case of an outage.

Inquiries:

If there are any additional questions before, during, or following the maintenance, please direct them to the ServePath Support Center via phone or open a case online at http://my.ServePath.comhttp://my.ColoServe.com or http://my.gogrid.com.

Thank You for your continuing support with GoGrid.

Sincerely,

GoGrid Data Center Team
Toll-Free 1-877-946-4743
International +1-415-869-7444

Update: All Maintenance has been completed as of Tuesday Oct 11th, 09:54 AM PDT

Thursday, September 15, 2011

Maintenance Notification Thursday, September 22nd

Please review the following information for scheduled maintenance details:

PDU Maintenance:

Thursday, September 22nd 2011 10:00am - 6:00pm (GMT-7)

Customer Impact:

There should be no impact to the power in the facility and no down time is expected.

This notice is for advisory purposes only.

Maintenance Details:

The vendor will be checking the monitoring system to evaluate output readings.

Inquiries:

If there are any additional questions before, during, or following the maintenance, please direct them to the GoGrid Support Center via phone or open a case online at http://my.ServePath.com, http://my.ColoServe.com or http://my.gogrid.com.

Thank You for your continuing support with GoGrid.

Sincerely,

GoGrid Data Center Team
Toll-Free 1-877-946-4743
International +1-415-869-7444

Tuesday, August 23, 2011

Network Issue - Resolved

Some users have reported an issue with network packet delays. Our Engineering team is currently investigating. Please log a case to be notified or check here for further updates.

Monday, August 15, 2011

Customer Portal Update

Our Engineering Team has resolved an issue where some users experienced a delay when accessing their portal.

Sunday, August 14, 2011

www.servepath.com currently unavailable

The www.servepath.com website is currently unavailable. Our Systems team is looking into the issue. This does not affect Servepath customer servers or their ability to manage them via my.servepath.com.

Thanks for your patience as we resolve this issue.

Update: The website is now accessible again.

Wednesday, August 10, 2011

ServePath – Networking Issues Reported

Some customer have reported network latency or packet loss. Our Networking Team is currently investigating the issue.

If there are any additional questions please direct them to the ServePath Support Center via the portal https://my.servepath.com or by phone at 877-946-4743 or +1-415-869-7444.

Update: As of 16:10 PDT all network traffic has return to normal. Please contact our support team if you continue to experience any other issues.

Thursday, July 14, 2011

Generator Maintenance

From approximately 7PM to 1AM PDT (GMT -7) we will perform a full generator run as part of our ongoing maintenance practices. Customer downtime is not expected. We will provide an update when this maintenance has been completed.

Update: The generator run has completed as of 9:19PM PDT.

Sunday, July 3, 2011

Servepath Network Connectivity 7/3/11

There was a brief (less than 10 minutes) issue with one of our switches, which has been resolved. If you're experiencing a network connectivity issue that you feel may be related to this, please create a case.

Wednesday, June 22, 2011

DNS issue

We are currently experiencing a problem with our primary nameserver ns1.servepath.com (216.93.160.16).  Our engineering team is investigating now.  The secondary nameserver ns2.servepath.com (216.93.170.17) is unaffected, but customers may see delays or timeouts in name resolution while the problem persists.  If you experience problems, please submit a support case or check here for further updates.

Tuesday, June 21, 2011

ServePath – Network Maintenance

Maintenance Window:

Wednesday June 22, 2011 18:00 - 19:00 PDT (GMT-7)

Customer Impact:

Customers may be unable to connect to the my.servepath.com portal and the GoGrid website for up to 4 minutes. Support staff may be unable to review account details for up to 4 minutes. Customer servers and networking will not be impacted.

Maintenance Details:

The GoGrid networking team is performing maintenance on some of the internal switching fabric.

If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 877-946-4743 ( International +1-415-869-7444 ) or via the customer service portal at https://my.servepath.com

Sunday, June 12, 2011

ServePath - Case Management System Maintenance

Maintenance Window:
Saturday, June 18, 2011 19:00 – 20:00 PDT (GMT –7)

Customer Impact:
Customers will be unable to view or create new tickets in their support portal. Support agents will be unable to respond to emails sent to existing tickets.

During the maintenance, please contact Support via phone or chat if you need any assistance.

Maintenance Details:
Our CRM partner is performing routine maintenance.

Inquiries:
If there are any additional questions before or following the maintenance, please direct them to the GoGrid Support Center via the portal https://my.servepath.com or by phone at 877-946-4743 or +1-415-869-7444.

Sincerely,
The GoGrid Support Team

Wednesday, June 8, 2011

ServePath - Case Management System Maintenance

Maintenance Window:
Friday, June 10, 2011 20:00 – Saturday, June 11 01:00 PDT
( Saturday, June 11, 2011 03:00 – 08:00 GMT )

Customer Impact:
Customers will be unable to view or create new tickets in their support portal. Support agents will be unable to respond to emails sent to existing tickets.

During the maintenance, please contact Support via phone or chat if you need any assistance.

Maintenance Details:
Our CRM partner is updating their system to a new release.

Inquiries:
If there are any additional questions before or following the maintenance, please direct them to the GoGrid Support Center via the portal https://my.servepath.com or by phone at 877-946-4743 or +1-415-869-7444.

Sincerely,
The GoGrid Support Team

Maintenance Window:

Tuesday, June 14, 2011 18:00 - 21:00 PDT
(Wednesday, June 15, 2011 at 01:00:00 – 04:00:00 GMT)

Customer Impact:
The GoGrid "my.gogrid.com" customer portal and signup process will be unavailable for up to 3 hours while we upgrade our infrastructure. These changes will also impact the “my.servepath.com” portal and our UpStream Networks customers.

Maintenance Details:
GoGrid is making software improvements to improve the stability and efficiency of the GoGrid infrastructure.

Inquiries:
If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

Sincerely,
The GoGrid Systems Team

Maintenance Window:

Thursday, June 09, 2011 11:00 - 14:00 PDT
( Thursday, June 09, 2011 18:00 – 21:00 GMT )

Customer Impact:
Some customers may be forced to re-login to the portal. There will be no impact to the the API or to the servers themselves. Please clear your browser cache if you experience any problems after or during the maintenance.

Maintenance Details:
GoGrid is making software improvements to the GoGrid backend and the portal.

Inquiries:
If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

Sincerely,
The GoGrid Systems Team

Monday, May 30, 2011

Packet Loss - Resolved.

Some users have reported an issue with packet loss. This has been mitigated. If you are still experiencing problems, please log a case or check back here for further updates.

Thursday, May 12, 2011

Firewall problem

Some users have reported an issue with Firewall. Our Engineering team is currently investigating. Please log a case to be notified or check here for further updates."

Wednesday, May 11, 2011

UPS Maintenance Rescheduled

Please review the following information for scheduled maintenance details:

UPS Maintenance:

Thursday, May 12th, 8:00 AM (PDT) - Thursday, May 12th, 11:00 AM (PDT)

Thursday, May 12th 4:00 PM (GMT) - Thursday, May 12th, 7:00 PM (GMT)

Customer Impact:

There should be no impact to the power in the facility and no down time is expected.

This notice is for advisory purposes only.

Maintenance Details:

Our vendor had a malfunction of the testing equipment which will require them to finish up their maintenance before the generator run on Thursday night.  The UPS will be online and not be put into bypass.

Note:

Also just a reminder that there is also a generator run scheduled for tomorrow.

Thursday, May 12th 7:00 PM (PDT) - 11:59 PM (PDT)

Friday, May 13th, 3:00 AM (GMT) Friday - May 13th 8:00 AM (GMT)

Inquiries:

If there are any additional questions before, during, or following the maintenance, please direct them to the ServePath Support Center via phone or open a case online at http://my.ServePath.com, http://my.ColoServe.com or http://my.gogrid.com.

Thank You for your continuing support with GoGrid.

Sincerely,

GoGrid Data Center Team

Toll-Free 1-877-946-4743
International +1-415-869-7444
Cloud Infrastructure Hosting - www.GoGrid.com or call 1-877-946-4743

Sunday, May 8, 2011

Servepath Network Connectivity 5/8/11

Some users have reported an issue with network connectivity to their servers. Our Engineering team is currently investigating. Please log a case to be notified or check here for further updates.

Update: There was a brief hardware issue with one of our switches, which was resolved within 10 minutes. We are continuing to monitor the situation to ensure no further problems result.

Saturday, May 7, 2011

Network Latency Issues - Update

The network latency issue has returned.  Our networking team is currently working to mitigate the problem.  Please watch this page or contact Support at 866-321-7284 (International +1-415-869-7000) for further updates.

Also, please note that our support case system is currently down for maintenance; we cannot receive new cases or updates to existing cases.  Please call us at the numbers above or use the live support chat on the my.servepath.com portal to report any new issues or update us concerning existing ones.

Update: Our support system is back online as of 23:00 PDT.

Update: The latency issue has been mitigated.  Please contact Support if you experience further network issues.

Network Latency Issues - Update

Our networking team reported that the issue is resolved. Please contact our support if you still experience any issues. Support can reached at 866-321-7284 ( International +1-415-869-7000) or via the customer service portal at https://my.servepath.com.

Network Latency Issues

Some users have reported an issue with our network. Our Engineering team is currently investigating. Please log a case to be notified or check here for further updates.

Wednesday, May 4, 2011

Maintenance Notification

Please review the following information for scheduled maintenance details:

UPS Maintenance:

Monday, May 9th, 8:00 AM - 5:00 PM (PDT) 

Monday, May 9th, 4:00 PM (GMT) - Tuesday, May 9th, 1:00 AM (GMT)

Tuesday, May 10th 8:00 AM - 5:00pm (PDT)

Tuesday, May 10th 4:00 PM (GMT) - Wednesday, May 11th, 1:00 AM (GMT)

Customer Impact:

There should be no impact to the power in the facility and no down time is expected.

This notice is for advisory purposes only.

Maintenance Details:

The maintenance schedule will be completed in 2 phases.

Monday May 9th  - Preventive Maintenance performed on UPS 3 and 4.

Tuesday May 10th  - Preventive Maintenance performed on UPS 1 and 2.

---------------------------------------------------------------

Generator Run:

Thursday, May 12th 7:00 PM (PDT) - 11:59 PM (PDT)

Friday, May 13th, 3:00 AM (GMT) Friday - May 13th 8:00 AM (GMT)

Customer Impact:

There should be no impact to the power in the facility and no down time is expected.

This notice is for advisory purposes only.

Maintenance Details:

We will also be performing our quarterly generator run Thursday, May 12th, 2011 from 7:00 pm PST to 11:59 pm PST, the expected time on generator should be approximately one hour, however we need a 5 hour maintenance to ensure we are covered during the duration.

Quarterly Generator Run (test) required to ensure contingent power in case of an outage.

Inquiries:

If there are any additional questions before, during, or following the maintenance, please direct them to the ServePath Support Center via phone or open a case online at http://my.ServePath.com, http://my.ColoServe.com or http://my.gogrid.com.

Thank You for your continuing support with GoGrid.

Sincerely,

GoGrid Data Center Team
Toll-Free 1-877-946-4743
International +1-415-869-7444

Sunday, May 1, 2011

Resolved. Live Chat

Live Chat system currently is under going maintenance. Customers needing assistance should open a case from their http://my.servepath.com portal.

Saturday, April 30, 2011

GoGrid Notification: Annual Generator Maintenance

Please review the following information for scheduled maintenance details:

Annual Generator Maintenance:

Wednesday, May 4th, 8:00 AM - 5:00 PM (PDT) 

Wednesday, May 4th, 4:00 PM (GMT) - Thursday, May 5th, 1:00 AM (GMT)

Thursday, May 5th 8:00 AM - 5:00pm PST (PDT)

Thursday, May 5th 4:00 PM (GMT) - Friday, 6th, 1:00 AM (GMT)

Customer Impact:

There should be no impact to the power in the facility and no down time is expected.

This notice is for advisory purposes only.

Maintenance Details:

Annual generator inspection to ensure generators are in proper working order.

Thursday, April 14, 2011

ServePath – Network Issue Update - Resolved

Some users have reported an issue with connectivity. Our Engineering team is currently investigating. Please log a case to be notified or check here for further updates.

Wednesday, April 13, 2011

ServePath Network Maintenance

Maintenance Window:

 
Friday April 15, 2011 00:00 - 03:00 PDT
(Friday April 15, 2011 07:00 - 10:00 GMT)

Customer Impact:


Customers in US-West may experience a delay in traffic as routes are shifted to another provider.

Maintenance Details:


One of the ServePath providers, AboveNet, will be performing a scheduled maintenance on their routers. Customers may experience 15 to 30 minutes of slower traffic as routes are automatically transferred to other providers during the maintenance.

If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 866-321-7284 ( International +1-415-869-7000 ) or via the customer service portal at https://my.servepath.com

Tuesday, March 29, 2011

ServePath Emergency Infrastructure Maintenance - Completed

Emergency Maintenance Window:


Wednesday, March 30, 6:00am - 8:30am PDT
(Wednesday, March 30, 1:00pm - 3:30pm GMT)

Customer Impact:


ServePath customer portal unavailable.

Maintenance Details:

The ServePath " my.servepath.com" customer portal will be unavailable for up to 1 hour while we upgrade our infrastructure. There will be no impact to existing servers.

If there are any additional questions before, during, or following the maintenance please direct them to ServePath Support at 1-866-321-path or 415-869-7000 option 2.

Sunday, March 27, 2011

SFO UPS Maintenance

We are currently repairing one of our UPS units. The repair window is 2:30 PM PST to 3:30 PM PST.

If you experience an issue you believe may stem from this maintenance window, please contact Support.

Toll-Free 1.866.321.7284

International +1 415.869.7000


Update: We did experience a brief outage during this maintenance. We are currently investigating the cause and scope. If you have think you've been affected, please submit a case at my.servepath.com.

Friday, March 4, 2011

ServePath – Networking Issues Reported -Resolved

Some customers have reported network latency impacting public and private connectivity. Our Network Team is currently investigating the issue.

If you are having any network problems, please contact ServePath Support by opening a case via https://my.servepath.com or calling.

Toll-Free 1.866.321.7284

International +1 415.869.7000

Update: At 12:35PM PST our network team reported the issue is resolved. Please open a case or contact our Support team if you are still having any problems.

Wednesday, March 2, 2011

Servepath Network Maintenance - Thursday, March 3, 2011. 6 PM to 9 PM PST

ServePath Network Engineers will be performing maintenance on our network. Customers accessing our websites and Internet services may experience a loss of connectivity for up to 2 minutes starting at 8 PM PST.

Customer’s cloud servers and dedicated servers will not be impacted by this maintenance.

Monday, February 28, 2011

ServePath – Case Management System Unavailable -Resolved

Our external CRM is currently experiencing connectivity issues.

Customers and Support are unable to open or view tickets at this time.

The problem has been reported and we currently do not have an ETR.

Please contact ServePath Support by calling +1(415)869-7000 if you need immediate assistance.

Update: At 15:05 PST, the issue with the CRM has been resolved

Wednesday, February 23, 2011

ServePath – Network Issue Update - Resolved

The Data Center Team has corrected the network problem at this time.

If you are having any network problems, please contact ServePath Support by opening a case via https://my.servepath.com or calling +1(415) 869-7444.
Our Data Center Team has reported a network problem affecting a small number of ServePath customers. They are working to resolve the problem at this time.

If you are having any network problems, please contact ServePath Support by opening a case via https://my.servepath.com or calling +1(415) 869-7444.

Tuesday, February 22, 2011

ServePath – Network Issue Update - Resolved

The network team is currently in the process of replacing and configuring a switch to resolve this issue. You will be updated via email as soon as that is completed. Support can work with you if further assistance is needed to restore connectivity.

If you are having any network problems, please contact ServePath Support by opening a case via https://my.servepath.com or calling +1(415) 869-7000 option 2.

Private Network Issues Reported

Some customers recently reported private network connectivity issues.

Our Networking Team is currently investigating the problem.

If you are having any network problems, please contact ServePath Support by opening a case via https://my.servepath.com or calling +1(415) 869-7444.

Tuesday, January 18, 2011

Maintenance Notification 2011

Please review the following information for scheduled maintenance details:


Infrastructure Update:

Monday, January 24th, 8:00 AM - 5:00 PM (PST) 
Monday, January 24th, 4:00 PM (GMT) - Tuesday, January 25, 1:00 AM (GMT)

Tuesday, January 25th 8:00 AM - 5:00pm PST (PST)
Tuesday, January 25th 4:00 PM (GMT) - Wednesday, January 26th, 1:00 AM (GMT)

Customer Impact:

There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Maintenance Details:

The maintenance schedule will be completed in 2 phases.

Monday January 24th  - Preventive Maintenance performed on UPS 3 and 4. Each unit will be put into bypass

Tuesday January 25th  - Preventive Maintenance performed on UPS 1 and 2. Each unit will be put into bypass

---------------------------------------------------------------

Generator Testing:

Thursday, January 27th 7:00 PM (PST) - 11:59 PM (PST)
Friday, January 28th, 3:00 AM (GMT) Friday - January 28 8:00 AM (GMT)

Customer Impact:

There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Maintenance Details:

We will also be performing our quarterly generator run Thursday, January 27th, 2011 from 7:00 pm PST to 11:59 pm PST, the expected time on generator should be approximately one hour, however we need a 5 hour maintenance to ensure we are covered during the duration.

Quarterly Generator Run (test) required to ensure contingent power in case of an outage.

Inquiries:

If there are any additional questions before, during, or following the maintenance, please direct them to the ServePath Support Center via phone or open a case online at http://my.ServePath.com  or http://my.ColoServe.com.

Thank You for your continuing support of ServePath and ColoServe.

Sincerely,

ServePath Data Center Team
Toll-Free 1-866-321-PATH (7284)
International +1-415-869-7000

Tuesday, January 11, 2011

Network Issues Reported - Resolved

ServePath experienced internal network problems from approximately 14:15 – 15:23 PST (GMT-8).  Some customers may have experienced loss of connectivity.  The issue has now been resolved, and an RFO will be forthcoming as soon as our engineering team completes its investigation into the cause of the outage.

If you have any additional questions, please direct them to the ServePath Support Center at 866-321-PATH (866-321-7284).