Wednesday, December 29, 2010

Network Maintenance Completed - Dec 29th

There has been a hardware failure during the scheduled maintenance and engineers are attempting to fix the problem. ETA – 1 hour.

If you have any additional questions, please direct them to the ServePath Support Center at 866-321-PATH (866-321-7284).

Thursday, October 14, 2010

Network Maintenance Oct 14th

Maintenance Details:

ServePath is performing an upgrade to our routers starting at 4pm Pacific. Some customer may experience a momentary interruption in traffic.

ServePath is performing an upgrade to our switches at 6pm Pacific. No interruptions in service are expected.

If you have any additional questions, please direct them to the ServePath Support Center at 866-321-PATH (866-321-7284).

Wednesday, October 13, 2010

UPS maintenance Oct 19th and 20th 2010

Please review the following information for scheduled maintenance details:


Infrastructure Update:

Tuesday, October 19th, 10:00 am - 5:00 pm (PDT) 
(Tuesday, October 19th, 6:00 pm - Wednesday, October 20th, 1:00 AM BST)

Wednesday, October 20th, 10:00 am - 5:00 pm (PDT)
(Wednesday, October 20th, 6:00 pm - Thursday, October 21st, 1:00 am BST)


Customer Impact:

There should be no impact to the power in the facility and no down time is expected.

This notice is for advisory purposes only.

Maintenance Details:

The maintenance schedule will be completed in 2 phases.

Tuesday October 19th  - Preventive Maintenance performed on UPS 3 and 4. Each unit will be put into bypass

Wednesday October 20th  - Preventive Maintenance performed on UPS 1 and 2. Each unit will be put into bypass

Inquiries:

If there are any additional questions before, during, or following the maintenance, please direct them to the ServePath Support Center via phone or open a case online at  http://my.ServePath.com or http://my.ColoServe.com.

Thank You for your continuing support of ServePath and ColoServe.

Sincerely,

ServePath Data Center Team
Toll-Free 1-866-321-PATH (7284)
International +1-415-869-7000

Tuesday, September 28, 2010

Managed Backups Maintenance 9/28/2010 13:00 - 15:00 PDT - Completed

Managed Backups will be unavailable for up to 2 hours. All running backups will be stopped and no new backups will run during maintenance. Your servers and previously saved backups will be unaffected.

Maintenance Details:
ServePath is upgrading the hardware and software on our backup servers to improve performance. The servers undergoing maintenance are job management servers, not the storage clusters containing the backup data, so previously stored backups will not be affected.

Please modify your backup schedule if necessary so that your backups are completed before the maintenance window. Any backup jobs still running when the maintenance begins will be stopped, but will run again as normal at the next scheduled time following the maintenance.

If you have any additional questions, please direct them to the ServePath Support Center at 866-321-PATH (866-321-7284).

Maintenance Window:
Tuesday, 2010-09-28 @ 13:00 - 15:00 PDT (GMT-7)

Update:  This maintenance has now been completed.

Sunday, September 19, 2010

Networking Issues Reported - Resolved

Some customers recently reported network connectivity issues. The ServePath Network Team has resolved the issue.

If you are having any network problems, please contact ServePath Support by opening a case via https://my.servepath.com or calling +1(415) 869-7444.

Wednesday, September 1, 2010

Network Issues Reported - Resolved

Starting approximately 4:45 pm PST, GoGrid experienced an inbound DDOS attack. While our DDOS mitigation guard severely limited the impact of the DDOS attack on our network, several customers still reported issues. The DDOS attack was fully resolved at 18:00pm PST and traffic to our network is back at normal levels.

Wednesday, August 25, 2010

Monday, August 30th from 7:00 pm PST to 11:59 pm PDT

 

Please review the following information for upcoming scheduled maintenance details. We apologize for any inconvenience as we work hard to maintain the best data center practices and procedures. This maintenance allows us to ensure that contingent power is available in case of an outage.

Maintenance Window:

Monday, August 30th from 7:00 pm PST to 11:59 pm PST

Maintenance Details:

The expected time on generator should be approximately one hour, however we need a 5 hour maintenance to ensure we are covered during the duration.

When: Monday, August 30th 7:00 pm PST to 11:59 pm PST

Why: Quarterly Generator Run (test) required to ensure contingent power in case of an outage.

Customer Impact:

There should be no impact to the power in the facility and no down time is expected.

This notice is for advisory purposes only.

If you have any additional questions before, during, or following the maintenance, please contact ServePath Support Center via phone or open a case online at http://my.ServePath.com.

For the latest details on ServePath's systems, datacenter status, and status of this maintenance item, please visit the ServePath System Status Site. Thank You for your continuing support of ServePath and ColoServe.

Sincerely,

ServePath Data Center Team

Toll-Free 1-866-321-PATH (7284)

International +1-415-869-7000

Monday, August 23, 2010

Network Issue Reported - Resolved

Update:
The Network Team has elminated the impact of the DDOS attack. Traffic is back at normal levels.

Our Network Team is investigating a possible inbound DDOS attack and are mitigating its impact on customers. This blog will be updated with additional information shortly.

Friday, August 13, 2010

Power Outage Reported

Resolved

We are receiving reports that some customers were affected by a brief power outage in our data center.  Power appears to have been lost for less than a second and is back online now.  Our engineers are still investigating and we will have more information shortly.  If you are experiencing any problems with your servers as a result of this outage, please open a support case at http://my.servepath.com, or call  +1 415.869.7000 or 1.866.321.7284.

Friday, July 9, 2010

Network Issues Reported - Resolved

Resolved


Some ServePath customers have reported a networking issue this morning. If you are experiencing any problems with your network please call +1 415.869.7000 or 1.866.321.7284 for assistance. You can also open a case at http://my.servepath.com. We will provide an RFO to impacted customers.

Thursday, July 8, 2010

UPS Maintenance

July 13th 10:00am – 5:00pm PDT
July 14th 10:00am – 5:00pm PDT

UPS maintenance is required to continue to provide consistent, uninterrupted power to our customers.

Friday, June 18, 2010

Completed -- CRM Maintenance

Maintenance Window:
Saturday, June 19, 2010 19:00 - 23:00 PDT
(Sunday, June 20, 2010 02:00 - 06:00 GMT)

Customer Impact:
Case submission and case history will be unavailable via the portal or support.

Maintenance Details:
Required CRM maintenance is being performed during this time.  To submit a case, please log into the portal and start a chat session, or call the support helpdesk at 1-866-321-PATH (1-866-321-7284 / 1-415-869-7000).  Customer servers, load balancers, portal, etc. are not affected and will continue to function normally.

Wednesday, April 28, 2010

Network Issues Reported - Resolved

UPDATE 2 -
The ServePath Networking Team has resolved the issue related to an access router. A detailed RFO will be provided to impacted customers.


UPDATE -
The ServePath Networking Team is monitoring the situation to confirm that the issue has been resolved.



ServePath is currently investigating a network connectivity issue impacting some customers. This blog will be updated as more information becomes available.

Thursday, April 15, 2010

Generator Run 4/15/10

The generator run has been completed and was successful. We are back to our normal power now.

Thank you for your patients.

Generator Run 4/15/10

We are currently on schedule and will be updating the status blog when maintenance is complete.

Thank you for your patients.

Friday, April 9, 2010

Generator Run 4/15/10

 

Please review the following information for upcoming scheduled maintenance details. We apologize for any inconvenience as we work hard to maintain the best data center practices and procedures. This maintenance allows us to ensure that contingent power is available in case of an outage.

Monthly Generator Run (Test) and Maintenance

Maintenance Window:

PDT: Thursday, April 15th from 7:00 pm to 11:00 pm 
GMT: Friday, April 16th, from 2:00 am - 5:00 am

Maintenance Details:

Generator is undergoing standard monthly testing.

Customer Impact:

There should be no impact to the power in the facility and no down time is expected.

This notice is for advisory purposes only.

If you have any additional questions before, during, or following the maintenance, please contact ServePath Support Center via phone or open a case online at http://my.ServePath.com.

For the latest details on ServePath's systems, datacenter status, and status of this maintenance item, please visit the ServePath System Status Site. Thank You for your continuing support of ServePath and ColoServe.

Sincerely,

ServePath Data Center Team

Toll-Free 1-866-321-PATH (7284)
International +1-415-869-7000

Wednesday, April 7, 2010

Generator Run

When: Thursday, April 15th 7:00 pm PDT to 11:00 pm PDT
Why: Monthly Generator Run (test) required to ensure contingent power in case of an outage.

Tuesday, April 6, 2010

UPS Maintenance

Maintenance of UPS’s has been completed and power has been successfully transferred from bypass mode to normal operation.

Thank You

Monday, April 5, 2010

UPS Maintenance

April 5th 10:00am – 5:00pm PDT and April 6th 10:00am – 5:00pm PDT

UPS maintenance is required to continue to provide consistent, uninterrupted power to our customers. There is no downtime expected during this maintenance schedule.

Wednesday, March 31, 2010

UPS maintenance April 5th and 6th 2010

Please review the following information for scheduled maintenance details:

Infrastructure Update:

Monday, April 5th, 10:00 am - 5:00 pm (PDT)  
(Monday, April 5th, 6:00 pm - Tuesday, April 6th, 1:00 AM GMT)

Tuesday, April 6th, 10:00 am - 5:00 pm (PDT)
(Tuesday, April 6th, 6:00 pm - Wednesday, April 7th, 1:00 am GMT)

Customer Impact:

There should be no impact to the power in the facility and no down time is expected.

This notice is for advisory purposes only.

Maintenance Details:

The maintenance schedule will be completed in 2 phases.

  1. Monday April 5th  - Preventive Maintenance performed on UPS 3 and 4. Each unit will be put into bypass
  2. Tuesday April 6th  - Preventive Maintenance performed on UPS 1 and 2. Each unit will be put into bypass

 

Inquiries:

If there are any additional questions before, during, or following the maintenance, please direct them to the ServePath Support Center via phone or open a case online at  http://my.ServePath.com or http://my.ColoServe.com.

Sincerely,

ServePath Data Center Team

Toll-Free 1-866-321-PATH (7284)

International +1-415-869-7000

Thursday, January 28, 2010

UPS Maintenance Feb 1st and 2nd 2010

Please review the following information for upcoming scheduled maintenance details. 

Maintenance Window:

Monday, February 1, 2010, 10:00 - 17:00 PST
(Monday, February 1, 2010, 18:00  - 01:00 GMT)
Tuesday, February 2, 2010, 10:00 - 17:00 PST
(Tuesday, February 2, 2010, 18:00  - 01:00 GMT)

Customer Impact:

There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Maintenance Details :

UPS 1,2,3 and 4 are being tested to ensure operational reliability.

We apologize for any inconvenience as we work hard to maintain the best data center practices and procedures required to ensure contingent power in case of an outage.

If there are any additional questions before, during, or following the maintenance, please direct them to the ServePath Support Center via phone or open a case online at http://my.ServePath.com or  http://my.ColoServe.com.

Friday, January 15, 2010

UPS Maintenance and Generator Run - Completed

**Update @ 8:00PM**

The maintenance has been completed and all customers have been moved off of contingent power supply. No issues have been reported as a result of this transfer. Customers that were impacted by last night's event and opened a case will receive an RFO.



**Update @ 8:18AM**

At approximately 20:00 PST last night while we were performing our scheduled monthly building power testing we experienced a failure with UPS 1, the UPS system blew a fuse and some customers on UPS 1 experienced a power reboot. At this time our main priority is to bring the UPS system back online and move off of generator power.

We have extended our maintenance window until this issue has been resolved, at that time our status updates will reflect this. We are sorry for the inconvenience this may have caused you.



**Update @ 1:16AM**

The UPS maintenance and generator run is still ongoing until further notice for both ColoServe and ServePath.

Thursday, January 14, 2010

Brief Power Outage

During a scheduled generator run, one of our UPS went off line causing a small subset of our customers to lose power. Our technicians are currently working on getting the UPS back online. More detailed information will be coming, including an official Reason For Outage (RFO), within the next day.