Friday, July 31, 2009

Resolved -- Level3 Network Issue

At approximately 01:10 PDT we noticed a sharp decline in traffic on our Level3 connection.  Traffic returned at approximately 01:30 PDT and we are currently investigating the cause.

RFO
Level 3 was performing a scheduled maintenance in their internal network during which they inadvertently black-holed all our inbound and outbound traffic for around 20 minutes.  Our traffic didn’t get automatically re-routed through other carriers because our BGP session with our next-hop router at Level 3 stayed up.

Tuesday, July 28, 2009

Completed -- ServePath Emergency Border Router Maintenance

We've discovered a failed power supply on our second border router which will be replaced tonight at 21:00 PDT.

No downtime is expected.

Tuesday, July 21, 2009

Completed -- UPS Maintenance

*** Update 7/29 @ 16:00 PDT ***
The UPS maintenance has been extended to 19:00 PDT.

Maintenance Windows:
Monday, July, 27 2009 10:00 - 17:00 PDT
(Monday, July, 27 2009 17:00  - 00:00 GMT)

Tuesday, July, 28 2009 10:00 - 17:00 PDT
(Tuesday, July, 28 2009 17:00  - 00:00 GMT)

Wednesday, July, 29 2009 10:00 - 17:00 PDT
(Wednesday, July, 29 2009 17:00  - 00:00 GMT)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.  This is an advisory notice

Maintenance Details:
UPS systems will be undergoing standard quarterly maintenance.

If there are any additional questions before, during, or following the maintenance please direct them to ServePath Support at 1-866-321-PATH or 415-869-7000 option 2.  You may also open a support case at http://my.servepath.com.