Monday, April 27, 2009

Completed - Emergency Load Balancer Maintenance

Maintenance Window: Monday, April 27th, 2009 18:00 - 19:00 PDT
(Tuesday, April 28th, 2009 01:00 - 02:00 GMT)

Customer Impact:
Your load-balanced server(s) will be unreachable for less than 5 seconds as fail over occurs.

Maintenance Details:
Our hardware load balancing vendor has identified a new bug that causes one of the critical processes to fail causing a fail over from the active to the standby unit. They have created a hotfix, which will be applied during the maintenance window.

If there are any additional questions please direct them to ServePath Support at 1-866-321-Path or 415-869-7000 option 2. You may also open a support case at https://my.servepath.com.

Wednesday, April 15, 2009

Resolved -- Localized Power/Cooling Issue

Window:
Wednesday, April 15, 2009 07:13 - 09:30 PDT
(Wednesday, April 15, 2009 14:13 - 16:30 GMT)

Customer Impact:
Some services were interrupted

Details:
There was a brief utility power incident at approximately 07:13 PDT and our backup power system worked as it should.  The cooling system which is managed by the building did not come back online properly and temperatures began to rise.  At this time the cooling system is fixed and the temperature in the data center has stabilized.

If there are any additional questions please direct them to ServePath Support at 1-866-321-Path or 415-869-7000 option 2.  You may also open a support case at https://my.servepath.com.

Friday, April 10, 2009

Completed -- System Maintenance

** Update @ 4/13 19:30 PDT **
The maintenance window has been updated.  The new end time is 06:00 PDT.

Maintenance Window:
Tuesday, April 14, 01:00 - 06:00 PDT
(Tuesday, April 14, 08:00 - 01:00 GMT)

Customer Impact:
The customer service portal my.servepath.com, my.coloserve.com, my.upstreamnetworks.com, and order/billing systems will be unavailable.

Maintenance Details:
We are upgrading a core database layer to provide additional capacity to the service.

If there are any additional questions before, during, or following the maintenance please direct them to ServePath Support at 1-866-321-PATH (7284) or 415-869-7000 option 2.

Thursday, April 9, 2009

Resolved -- Verio Offline

** Update @ 4/10 17:00 PDT **
Verio service has been restored, and traffic is being balanced.  No customers were affected.

Customer Impact
At 05:34 PDT (GMT -7) our BGP session with Verio disconnected.  We're presently working with Verio to resolve the problem.  All traffic automatically failed over to our other transit providers.

Friday, April 3, 2009

Resolved -- Scheduled UPS Maintenance

Maintenance Window:
Tuesday, April 7, 2009, 10:00 - 17:00 PDT
(Tuesday, April 7, 2009, 17:00 - 24:00 GMT)

And

Wednesday, April 8, 2009, 10:00 - 17:00 PST
(Wednesday, April 8, 2009, 17:00 - 24:00 GMT)

Customer Impact:
There should be no down time.  This notice is for advisory purposes only.

Maintenance Details:
Tuesday, April 7, 2009. We will be performing maintenance on the battery cabinets for UPS 1 and 2. No unit will be put into bypass, but we will have limited battery backup during the maintenance.

Wednesday, April 8, 2009. We will be performing battery maintenance and full diagnostic maintenance on UPS 3 and 4. Both units will be placed in bypass (1 at a time) during the maintenance.

If there are any additional questions please direct them to ServePath Support at 1-866-321-Path or 415-869-7000 option 2.  You may also open a support case at https://my.servepath.com.