Tuesday, July 8, 2008

Completed -- Precautionary Maintenance

Maintenance Window:
Tuesday, July 8th, 2008 from 17:00 - unknown PDT
(Wednesday, July 9th, 2008 from 00:00 - unknown GMT)

Customer Impact:
We expect no further impact to your equipment. This is simply an advisory notice because your equipment is currently on utility power and will not be protected by battery backup until this maintenance period is completed.

Maintenance Details:
The UPS that some of your equipment uses (UPS #2) suffered a failure to an inductor today that caused it to go into bypass mode automatically. While technicians from our UPS vendor were repairing the inductor, an unexpected problem with the circuit that protects the UPS caused a main breaker to trip, interrupting power for all equipment connected to UPS 2 (other UPS systems connected to this breaker were not affected). The power interruption occurred at approximately 3:55PM PDT. The breaker was reset within six minutes and the equipment on UPS2 had no electrical power during this time.

UPS2 is currently in bypass. We will let you know when it has been repaired. We are under an emergency maintenance window until the repairs are complete. A formal RFO and SLA credits will be distributed after we return to normal operation and have more information.

We apologize for the inconvenience an event like this causes and thank you for your patience.

If there are any additional questions before, during or following the maintenance, please direct them to the ServePath Support Center at +1-866-321-PATH (7284) or 1-415-869-7000, or open a case on-line at https://my.ServePath.com