Friday, July 18, 2008

Completed -- Storage Area Network (SAN) Maintenance

Maintenance Window:
Tuesday, July 22, 2008 21:00 - 22:00 PDT
(Wednesday, July 23, 2008 04:00 - 05:00 GMT)

Customer Impact:
The Storage Area Network (SAN) and managed backup services will become unreachable for up to two minutes. However, due to the retry mechanisms built into the iSCSI protocol, your applications should simply I/O block until the service comes back online.

Maintenance Details:
Due to complications regarding an unrelated issue, it was  necessary to postpone this maintenance by a week. In order to improve the stability of our switching platform, ServePath will be migrating your individual cross-connects between our Private Switch and Backend Services Networks to a high-capacity trunk.

If there are any additional questions before, during or following the maintenance, please direct them to the ServePath Support Center at +1-866-321-PATH (7284) or 1-415-869-7000, or open a case on-line at https://my.ServePath.com.

Saturday, July 12, 2008

Canceled -- Storage Area Network (SAN) Maintenance

*** Update ***
This maintenance will have to be re-scheduled.  Please look for another notice in the near future about this event being rescheduled.

Maintenance Window:
Tuesday, July 15, 2008 21:00 - 22:00 PDT
(Wednesday, July 16, 2008 04:00 - 05:00 GMT)

Customer Impact:
The Storage Area Network (SAN) and managed backup services will become unreachable for up to two minutes.  However, due to the retry mechanisms built into the iSCSI protocol, your applications should simply I/O block until the service comes back online.

Maintenance Details:
In order to improve the stability of our switching platform, ServePath will be migrating your individual cross-connects between our Private Switch and Backend Services Networks to a high-capacity trunk.

If there are any additional questions before, during or following the maintenance, please direct them to the ServePath Support Center at +1-866-321-PATH (7284) or 1-415-869-7000, or open a case on-line at https://my.ServePath.com .

Tuesday, July 8, 2008

Completed -- Precautionary Maintenance

Maintenance Window:
Tuesday, July 8th, 2008 from 17:00 - unknown PDT
(Wednesday, July 9th, 2008 from 00:00 - unknown GMT)

Customer Impact:
We expect no further impact to your equipment. This is simply an advisory notice because your equipment is currently on utility power and will not be protected by battery backup until this maintenance period is completed.

Maintenance Details:
The UPS that some of your equipment uses (UPS #2) suffered a failure to an inductor today that caused it to go into bypass mode automatically. While technicians from our UPS vendor were repairing the inductor, an unexpected problem with the circuit that protects the UPS caused a main breaker to trip, interrupting power for all equipment connected to UPS 2 (other UPS systems connected to this breaker were not affected). The power interruption occurred at approximately 3:55PM PDT. The breaker was reset within six minutes and the equipment on UPS2 had no electrical power during this time.

UPS2 is currently in bypass. We will let you know when it has been repaired. We are under an emergency maintenance window until the repairs are complete. A formal RFO and SLA credits will be distributed after we return to normal operation and have more information.

We apologize for the inconvenience an event like this causes and thank you for your patience.

If there are any additional questions before, during or following the maintenance, please direct them to the ServePath Support Center at +1-866-321-PATH (7284) or 1-415-869-7000, or open a case on-line at https://my.ServePath.com