Friday, March 7, 2008

Completed -- Scheduled Phone Maintenance: March 7, 2008 @ 6:00 PM PST

**Update @ 11:18PM PST, 3/8/08**

The scheduled maintenance was a success. All phone service has been restored.

Maintenance Window:

Date: Friday, March 7th, 2008
Time: 6:00 pm - 8:00 pm PST / 3:00 am - 6:00 am GMT on 3/8/08

Maintenance Details:

ServePath will be migrating the Phone System from one location to another. This is the second of 2 maintenance windows for this task. The first was completed successfully on Wednesday. The one listed above is for the full cut-over of the equipment (from T1/PRI circuit provisioning to the porting of numbers).

Customer Impact:

During this second maintenance, all inbound calls will be pointed to our answering services. Users with Support Issues are encouraged to log into http://my.servepath.com and open a ticket for any issues during the maintenance.

Callers with Sales concerns are advised to call the following day during normal Business Hours and will be given the option to leave a message on the Sales Voicemail box.

Callers with Billing concerns are advised to call the following day during normal Business Hours and will be given the option to leave a message on the Billing Voicemail box.

Contact Information:

As specified above, users with Support issues should log a ticket on http://my.servepath.com . Users with Billing and Sales issues should either call back the next day during normal Business Hours or leave a message in the respective voicemail boxes.