Tuesday, March 4, 2008

Completed -- Scheduled Phone Maintenance: March 5, 2008 @ 6:00 PM PST

**Update @ 10:26 PM PST, 3/5/08**

The scheduled maintenance was a success.  There will be another similar maintenance window (part 2 of 2) on Friday, March 7th, 2008 from 6:00 PM to 8:00 PM PST.

Maintenance Window:

Date: Wednesday, March 5th, 2008
Time: 6:00 pm - 8:00 pm PST / 3:00 am - 6:00 am GMT on 3/6/08

Maintenance Details:

ServePath will be migrating the Phone System from one location to another. There are currently 2 maintenance windows for this task. The one listed above is for the Pre-Test of the equipment (from T1/PRI circuit provisioning to the porting of numbers are done correctly).

Customer Impact:

During the Pre-Test period, all inbound calls shall be pointed to our answering services as well as On-Call Support cell phones. Users with Support Issues are encouraged to log into http://my.servepath.com and open a ticket for any issues during the maintenance.

Callers with Sales concerns are advised to call the following day during normal Business Hours and will be given the option to leave a message on the Sales Voicemail box.

Callers with Billing concerns are advised to call the following day during normal Business Hours and will be given the option to leave a message on the Billing Voicemail box.

Assuming everything tests positively, final migration will take place on Friday, March 7th, 2008 from 6:00 pm PST to 8:00 pm PST.

Contact Information:

As specified above, users with Support issues should log a ticket on http://my.servepath.com . Users with Billing and Sales issues should either call back the next day during normal Business Hours or leave a message in the respective voicemail boxes.