Firewall Outage

At approximately 7:45 PM PDT, we experienced a failure on one of our blades on the Fortinet Firewall. As of 8:45 PM PDT, the blade on the firewall has been restored to service.

Completed -- Private Network Maintenance

Maintenance Window:
Thursday, June 25, 2009 19:00 - 20:00 PDT
(Friday, June 26, 2008 02:00 - 03:00 GMT)

Customer Impact:

The following Services may be affected:

1. GoGrid Cloud Connect
Your dedicated servers will lose connectivity with GoGrid servers

2. Managed Backups & NAS
Your dedicated servers on the private network will lose connectivity to the NAS

3. Managed Server Load balancer
Your real servers may lose connectivity with the load balancer

4. Managed Firewall
Servers behind the firewall may lose connectivity with the firewall

Maintenance Details:
ServePath is replacing a private network core switch.

If there are any additional questions before, during or following the maintenance, please direct them to the ServePath Support Center at 866-321-PATH (866-321-7284), or you may open a case at https://my.servepath.com.

Completed -- Support case system maintenance

** Update @ 6/13 14:15 PDT **
Our support system is back online.  Customers can once again view existing support cases and submit new ones from the portal.

Customer Impact
Our support case system became unavailable due to maintenance by the vendor.  Customers were unable to submit new cases or view existing cases from the customer portal, and ServePath support staff were unable to view or receive updates to existing cases, but phone support was still available

Reschedule Pending -- Private Network Maintenance

** Update @ 16:00 PDT 6/8 **
Maintenance has been canceled for 6/8.  We will be rescheduling this for the future.

Maintenance Window:
Monday, June 08, 2009 19:00 - 20:00 PDT
(Tuesday, June 09, 2008 02:00 - 03:00 GMT)

Customer Impact:
Your server(s) may lose network connectivity on the private network for up to 30 seconds.

Maintenance Details:
ServePath is replacing a private network core switch.

If there are any additional questions before, during or following the maintenance, please direct them to the ServePath Support Center at 866-321-PATH (866-321-7284), or you may open a case at https://my.servepath.com.

Completed -- Generator Run

Maintenance Window:
Thursday, June 4, 2009 19:00 - 23:59 PDT
(Friday, June 5, 2009 02:00 - 07:00 GMT)

Maintenance Details:
Generators are undergoing standard monthly testing.

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.  This notice is for advisory purposes only.

If there are any additional questions before, during, or following the maintenance, please direct them to ServePath Support Center via phone or open a case online at http://my.ServePath.com.

For the latest details on ServePath's systems, datacenter status, and status of this maintenance item, please visit  http://www.gogridstatus.com.  Thank You for your continuing support of ServePath and ColoServe.

Remote Power Cycling System Issue

Maintenance Window:

Started: Wednesday May 6, 2009 6:00 pm PST

Customer Impact:
This is a low impact issue. It may affect some customers with a short time delay.

Maintenance Details:

We are currently experiencing an intermittent issue for some customers preventing them from seeing their Power Outlets from the portal for quick power cycling.

If you find this to be a issue for your company please call us at 1-800-979-Colo (2656) or 1-866-321-Path (7284) and a technician will be happy to power cycle your system(s) for you as quickly as possible.

Thank you for your patience while we fix this issue and continue to improve our service for you.

Completed - Emergency Load Balancer Maintenance

Maintenance Window: Monday, April 27th, 2009 18:00 - 19:00 PDT
(Tuesday, April 28th, 2009 01:00 - 02:00 GMT)

Customer Impact:
Your load-balanced server(s) will be unreachable for less than 5 seconds as fail over occurs.

Maintenance Details:
Our hardware load balancing vendor has identified a new bug that causes one of the critical processes to fail causing a fail over from the active to the standby unit. They have created a hotfix, which will be applied during the maintenance window.

If there are any additional questions please direct them to ServePath Support at 1-866-321-Path or 415-869-7000 option 2. You may also open a support case at https://my.servepath.com.