Saturday, April 22, 2017

Servepath Annual UPS Maintenance - 2017-05-07 (Changed from 05/13/2017) - COMPLETED/CANCELLED FOR TODAY

Servepath Annual UPS Maintenance:
Sunday, May 07, 2017 (Changed from 05/13/2017) - COMPLETED/CANCELLED FOR TODAY
07:30 - 17:00 PDT (UTC -7)

UPDATE:
This maintenance was completed on 05/06/2017. Customers did not experience any issues.
There will be no maintenance today.

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST-1

Maintenance Details:
Servepath Infrastructure Engineers are performing annual preventive UPS maintenance to ensure consistent, uninterrupted power backup in the US-WEST-1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the Servepath Support Center via the portal at my.servepath.com, or by phone (1-877-946-4743 or +1-415-869-7444).

Servepath Annual UPS Maintenance - 2017-05-06

Servepath Annual UPS Maintenance:
Saturday, May 06, 2017
07:30 - 17:00 PDT (UTC -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST-1

Maintenance Details:
Servepath Infrastructure Engineers are performing annual preventive UPS maintenance to ensure consistent, uninterrupted power backup in the US-WEST-1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the Servepath Support Center via the portal at my.servepath.com, or by phone (1-877-946-4743 or +1-415-869-7444).

Friday, April 21, 2017

San Francisco Power Outage - ServePath Was Not Affected

UPDATE:
Servepath Services were not affected by the commercial power outage

SFGate
Massive power outage hits San Francisco, shuts down BART station
A massive power outage in San Francisco on Friday morning caused a blackout in neighborhoods across the city, from the Financial District to the Presidio, and forced a shutdown of a BART station, officials said. Cable cars were also impacted by the outage and shuttles were put in place to provide service, according to the Municipal Transportation Agency. There were reports of traffic lights out in many city intersections, and traffic was backing up on downtown streets. (203KB)

http://www.sfgate.com/bayarea/article/Massive-power-outage-hits-San-Francisco-shuts-11089574.php

Thursday, April 6, 2017

ServePath Generator Inspection - 2017-04-08

ServePath Yearly Generator Inspection:
Saturday, April 08, 2017  07:00 - 16:00 PDT (UTC -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues or downtime.

Data Center:
US-WEST-1

Maintenance Details:
ServePath has scheduled a critical annual inspection for our Main Power Switch for our US-WEST-1 Site on Saturday, 04/08/2017 starting at 7:00am PDT and ending at 4:00pm PDT. We expect the inspection time to be less than the allotted time but want to ensure we have enough time allotted for our vendor to complete their inspection.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the ServePath Support Center via the portal my.servepath.com or by phone (1-877-946-4743 or +1-415-869-7444).

Sincerely,
ServePath Support Team

Wednesday, November 30, 2016

Utility Power Outage

Wednesday, November 30, 2016 06:50 PST (GMT -8) until further notice.

Customer Impact:
No Impact to Critical Load. This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-West1

Maintenance Details:

This morning, at approximately 6:50 AM PST, the site experienced a utility power outage. All systems operated as designed and the site is currently being supported via generator power.
The local engineering team is working with the local utility provider to understand the cause of the outage and expected duration. Further updates to be provided as more information is available.

Monday, August 22, 2016

ServePath Network Maintenance - 2016-08-24

ServePath Network Maintenance Window:
Thursday, August 24, 2016, 13:00 PDT to 17:00 PDT  (UTC/GMT -7)

Customer Impact:
Customers in the SFO data center could experience brief (10-60 second) packet loss during convergence of network routes.


Maintenance Details:
GoGrid Networking team is performing a normal, scheduled maintenance on an access switch.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portalmy.ServePath.com, by phone (1-877-946-4743 or +1-415-869-7444)

ServePath Network Maintenance - 2016-08-28

ServePath Network Maintenance
Sunday, August 28th, 2015 12:00 - 17:00 PDT (UTC-7)

Customer Impact:
Customers in the SFO data center will experience brief up to 60 second of packet loss during convergence.

Maintenance Details:
GoGrid Networking team is performing a normal, scheduled maintenance on an access switch.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.ServePath.com, by phone (1-877-946-4743 or +1-415-869-7444)