Storage Area Network (SAN) Maintenance

Maintenance Window:
Tuesday, July 22, 2008 21:00 - 22:00 PDT
(Wednesday, July 23, 2008 04:00 - 05:00 GMT)

Customer Impact:
The Storage Area Network (SAN) and managed backup services will become unreachable for up to two minutes. However, due to the retry mechanisms built into the iSCSI protocol, your applications should simply I/O block until the service comes back online.

Maintenance Details:
Due to complications regarding an unrelated issue, it was  necessary to postpone this maintenance by a week. In order to improve the stability of our switching platform, ServePath will be migrating your individual cross-connects between our Private Switch and Backend Services Networks to a high-capacity trunk.

If there are any additional questions before, during or following the maintenance, please direct them to the ServePath Support Center at +1-866-321-PATH (7284) or 1-415-869-7000, or open a case on-line at https://my.ServePath.com.

Canceled -- Storage Area Network (SAN) Maintenance

*** Update ***
This maintenance will have to be re-scheduled.  Please look for another notice in the near future about this event being rescheduled.

Maintenance Window:
Tuesday, July 15, 2008 21:00 - 22:00 PDT
(Wednesday, July 16, 2008 04:00 - 05:00 GMT)

Customer Impact:
The Storage Area Network (SAN) and managed backup services will become unreachable for up to two minutes.  However, due to the retry mechanisms built into the iSCSI protocol, your applications should simply I/O block until the service comes back online.

Maintenance Details:
In order to improve the stability of our switching platform, ServePath will be migrating your individual cross-connects between our Private Switch and Backend Services Networks to a high-capacity trunk.

If there are any additional questions before, during or following the maintenance, please direct them to the ServePath Support Center at +1-866-321-PATH (7284) or 1-415-869-7000, or open a case on-line at https://my.ServePath.com .

Completed -- Precautionary Maintenance

Maintenance Window:
Tuesday, July 8th, 2008 from 17:00 - unknown PDT
(Wednesday, July 9th, 2008 from 00:00 - unknown GMT)

Customer Impact:
We expect no further impact to your equipment. This is simply an advisory notice because your equipment is currently on utility power and will not be protected by battery backup until this maintenance period is completed.

Maintenance Details:
The UPS that some of your equipment uses (UPS #2) suffered a failure to an inductor today that caused it to go into bypass mode automatically. While technicians from our UPS vendor were repairing the inductor, an unexpected problem with the circuit that protects the UPS caused a main breaker to trip, interrupting power for all equipment connected to UPS 2 (other UPS systems connected to this breaker were not affected). The power interruption occurred at approximately 3:55PM PDT. The breaker was reset within six minutes and the equipment on UPS2 had no electrical power during this time.

UPS2 is currently in bypass. We will let you know when it has been repaired. We are under an emergency maintenance window until the repairs are complete. A formal RFO and SLA credits will be distributed after we return to normal operation and have more information.

We apologize for the inconvenience an event like this causes and thank you for your patience.

If there are any additional questions before, during or following the maintenance, please direct them to the ServePath Support Center at +1-866-321-PATH (7284) or 1-415-869-7000, or open a case on-line at https://my.ServePath.com

Completed -- F5 Maintenance

Maintenance Window:
Tuesday, June 24th, 2008 20:00 - 21:00 PDT
Wednesday, June 25th, 2008 03:00 - 04:00 GMT

Customer Impact:
Load balanced servers will be unreachable for less than 5 seconds as fail-over occurs.

Maintenance Details:
F5 Support has recommended that we apply a hot-fix and reboot our load-balancers to avoid a potential memory management issue.

If there are any additional questions before, during or following the maintenance, please direct them to the ServePath Support Center at +1-866-321-PATH (7284) or 1-415-869-7000, or open a case on-line at https://my.ServePath.com .

Completed -- Private Switch 51 Maintenance

*** Update at 21:30 PDT ***
Maintenance completed successfully and traffic is returning to normal.

Maintenance Window:
Thursday, June 19th, 2008 21:00 - 22:00 PDT
(Friday, June 20th, 2008 0400 - 0500 GMT)

Customer Impact:
Your server or switch-port will become unavailable for 10-20 minutes.

Maintenance Details:
ServePath is upgrading the supervisor engine on private-switch51 for increased performance.

If there are any additional questions before, during or following the maintenance, please direct them to the ServePath Support Center at 1-415-869-7000 or open a case on-line at https://my.ServePath.com.

Completed -- Private Switch 50 Maintenance

*** Update @ 22:20 PDT ***
Maintenance was completed a little late, but was successful. All traffic is returning to normal.

Maintenance Window:
Tuesday, June 17th, 2008 21:00 - 22:00 PDT
(Wednesday, June 18th, 2008 0400 - 0500 GMT)

Customer Impact:
Your server or switch-port will become unavailable for 10-20 minutes.

Maintenance Details:
ServePath is upgrading the supervisor engine on private-switch50 for increased performance.

If there are any additional questions before, during or following the maintenance, please direct them to the ServePath Support Center at 1-415-869-7000 or open a case on-line at https://my.ServePath.com.

Completed -- Private Switch 7 Maintenance

*** Update @ 21:26 PDT ***
Maintenance was completed successfully.

Maintenance Window:
Thursday, June 12th, 2008 from 21:00 - 22:00 PDT
Friday, June 13th, 2008 from 04:00 AM - 05:00 GMT

Customer Impact:
Your server or switch-port will become unavailable for 10-20 minutes.

Maintenance Details:
ServePath is upgrading the supervisor engine on private-switch7 for increased performance.

If there are any additional questions before, during or following the maintenance, please direct them to the ServePath Support Center at 1-415-869-7000 or open a case on-line at https://my.ServePath.com.